At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries for Council services.
- Company: Join a supportive team dedicated to serving the local community.
- Benefits: Earn £17.53 per hour with flexible remote work options.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 17.53 - 17.53 £ per hour.
PAYE Pay Rate
- £17.53 per hour
- Work Pattern
- 2 days remote, 3 days in the office, 36 hours per week
Main Purpose of Job
Interact with customers to provide and process information in response to enquiries, concerns or requests for Council services.
To deliver Customer Service excellence by telephone, email, letters or text across a range of Council services ensuring swift resolution for our customers.
To provide general, clerical and administrative support to the customer experience division.
Main Responsibilities
To interrogate the Council’s systems to provide information and resolution to our customers. Raise service requests and update system as appropriate.
To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times.
Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers.
To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.
Key Responsibilities Breakdown
- Use housing and repairs systems to provide information and performance data.
- Maintain accurate records and databases.
- Manage shared team mailboxes and enquiries.
- Monitor outstanding repairs cases and work orders.
- Liaise with residents, contractors and stakeholders.
- Arrange appointments, meetings and contractor visits.
- Carry out additional duties commensurate with the grade.
- #J-18808-Ljbffr
OR113473 – Customer Service Officer in London employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OR113473 – Customer Service Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carrington Blake Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carrington Blake Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace OR113473 – Customer Service Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carrington Blake Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Carrington Blake Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carrington Blake Recruitment!
How to prepare for a job interview at Carrington Blake Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
