At a Glance
- Tasks: Lead a team to deliver impactful homelessness prevention services and support vulnerable residents.
- Company: Lambeth Council, committed to reducing inequality and strengthening communities.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team focused on continuous improvement and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in casework, strong leadership, and a passion for community support.
The predicted salary is between 40000 - 50000 £ per year.
Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council's wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives. The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by:
- early intervention and prevention
- consistent, lawful and defensible decision‑making
- good quality housing advice and support
- high‑quality casework and tenancy management
- stronger property standards and compliance
- improved supply and sustainable housing outcomes
- a stable, skilled and confident workforce
- a culture of learning, reflection and continuous improvement
- Psychologically Informed Environments (PIE)
- fairness, kindness, respect, integrity and accountability
We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be grouped around specialism and deployed flexibly across the directorate in response to operational pressures, including private sector tenancy rights and advice, rapid assessment and move on, singles homelessness including youth homelessness, working with rough sleepers and vulnerable adults.
Key Responsibilities:
- Lead day‑to‑day delivery of casework services, oversee triage, assessment, prevention and relief casework including hub based rapid relief work with families as required. Ensure officers deliver consistent, lawful and person‑centred practice. Allocate work, manage workflow and monitor caseloads.
- Quality assurance assessments, PHPs and statutory decisions. Review assessments, PHPs, suitability decisions and case notes. Ensure decisions are evidence based, defensible and clearly reasoned. Provide feedback, coaching and corrective action where needed.
- Provide escalation for complex, high‑risk or sensitive cases. Support officers with safeguarding, domestic abuse, exploitation, severe vulnerability and public protection cases. Ensure multi‑agency risk management processes are followed. Sign off or advise on complex decisions under supervision of the Service Manager.
- Hold a small caseload. Manage a limited number of cases to maintain practice depth. Support peaks in demand and model high‑quality casework. Demonstrate best practice in assessments, PHPs and decision‑making.
- Lead and develop officers. Provide supervision, coaching and reflective practice. Support officers to build confidence, skills and professional judgement. Address performance issues promptly and constructively.
- Ensure high‑quality Personal Housing Plans (PHPs). Embed PHP quality standards across the team. Ensure PHPs are meaningful, updated and central to the resident journey. Support officers to tailor PHPs to risk, need and circumstances.
- Manage operational performance and demand. Monitor throughput, timeliness and statutory compliance. Identify pressure points and implement solutions. Support rota management, hub coverage and flexible deployment.
- Strengthen partnership working. Work with ASC, CSC, Health, VAWG services, Youth Justice, Probation and voluntary sector partners. Ensure coordinated support for complex households. Represent the service at multi‑agency meetings.
- Maintain accurate records and governance. Ensure officers maintain high‑quality records and audit trails. Support preparation of case files for reviews, legal challenges and complaints. Ensure compliance with GDPR, safeguarding and corporate policies.
- Promote fairness, dignity and resident‑centred practice. Ensure residents receive clear explanations of decisions, rights and next steps. Model trauma informed, empathetic and respectful practice. Promote a culture of transparency, learning and accountability.
OR103128(SJ) – Team Manager – Homelessness Prevention in London employer: Carrington Blake Recruitment
Lambeth Council is an exceptional employer, dedicated to transforming its Housing Needs Directorate with a focus on reducing inequality and supporting residents through challenging times. Our work culture prioritises fairness, kindness, and continuous improvement, offering structured development pathways and opportunities for professional growth in a supportive environment. Join us in making a meaningful impact in the community while enjoying a stable and skilled workforce committed to delivering high-quality housing advice and support.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OR103128(SJ) – Team Manager – Homelessness Prevention in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Prepare a portfolio that highlights your experience in casework, assessments, and working with vulnerable populations. Bring it along to interviews to demonstrate your expertise and commitment to resident-centred practice.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around trauma-informed practices and multi-agency collaboration. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and understand what we’re looking for. Plus, applying directly shows your enthusiasm for joining our mission to support residents in need.
We think you need these skills to ace OR103128(SJ) – Team Manager – Homelessness Prevention in London
Some tips for your application 🫡
Show Your Passion for Housing Needs:When writing your application, let your passion for helping residents shine through. We want to see how you connect with our mission of reducing inequality and supporting those in need. Share personal experiences or insights that highlight your commitment to making a difference.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make your skills and experiences stand out, especially those relevant to casework and resident-centred practices.
Highlight Relevant Experience:Make sure to showcase any experience you have in homelessness prevention, case management, or working with vulnerable populations. We’re looking for specific examples that demonstrate your ability to handle complex situations and provide high-quality support.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the key responsibilities and values outlined in the job description. We want to see how your skills align with our goals, so take the time to connect the dots between your experience and what we’re looking for.
How to prepare for a job interview at Carrington Blake Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description and the key responsibilities. Familiarise yourself with terms like 'trauma-informed practice' and 'Personal Housing Plans'. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the nature of this position, it's crucial to convey your ability to work with vulnerable individuals. Prepare examples from your past experiences where you've successfully supported someone through a difficult time. Highlight your understanding of the importance of kindness and respect in your approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle complex cases or high-risk situations. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Leadership Skills
As a Team Manager, you'll need to lead and develop others. Be ready to discuss your leadership style and provide examples of how you've coached or mentored colleagues in the past. Emphasise your commitment to building a skilled and confident workforce.
