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- Tasks: Lead a top-notch customer service team and engage with the community.
- Company: Local government service provider dedicated to enhancing resident experiences.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in operational leadership within local government is essential.
- Other info: Join a supportive team focused on continuous improvement and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
A government service provider is seeking a Customer Services Operations Lead / Manager based at the Wood Green Library in London. This critical role involves leading a high-quality customer service operation and ensuring effective engagement with residents and businesses.
Ideal candidates will have substantial experience in operational leadership within local government, preferably managing high-demand environments. The position emphasizes performance management, workforce development, and continuous service improvement.
Omni-Channel Customer Services Leader (Local Government) in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omni-Channel Customer Services Leader (Local Government) in London
✨Tip Number 1
Network like a pro! Reach out to folks in local government or customer service roles on LinkedIn. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching the specific challenges faced by local government customer services. We want you to show that you’re not just a fit for the role, but that you understand the landscape and can bring fresh ideas to the table.
✨Tip Number 3
Practice your responses to common interview questions, especially around performance management and workforce development. We suggest doing mock interviews with friends or using online resources to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Omni-Channel Customer Services Leader (Local Government) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your operational leadership experience in local government and any achievements in managing high-demand environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you the perfect fit for leading a team at the Wood Green Library.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or engaged effectively with residents and businesses in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Local Government Landscape
Familiarise yourself with the local government structure and services in your area. Understanding how customer service fits into this framework will show your commitment and readiness to lead effectively.
✨Demonstrate Operational Leadership Experience
Prepare specific examples from your past roles where you successfully managed high-demand environments. Highlight your strategies for performance management and workforce development to showcase your leadership skills.
✨Emphasise Continuous Improvement
Be ready to discuss how you've implemented service improvements in previous positions. Share measurable outcomes that resulted from your initiatives, as this will demonstrate your proactive approach to enhancing customer service.
✨Engage with Real Scenarios
Think of potential challenges that might arise in a customer service operation within local government. Prepare to discuss how you would handle these situations, showing your problem-solving skills and ability to engage effectively with residents and businesses.
