At a Glance
- Tasks: Support Direct Payments management and ensure compliance with care plans and financial regulations.
- Company: Join a dedicated team in Adult Social Care focused on personalised support.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to person-centred care.
- Why this job: Make a real difference in people's lives while managing essential financial processes.
- Qualifications: Experience in administration or finance, with strong organisational and communication skills.
The predicted salary is between 36000 - 60000 € per year.
The Integrated Brokerage Support Officer will provide essential operational and financial support to the management of Direct Payments within Adult Social Care. The role focuses on ensuring Direct Payments are set up, monitored, and managed effectively, in line with care and support plans, financial regulations, and council policies. The post holder will contribute to promoting personalised care while ensuring public funds are used appropriately and transparently.
Key Responsibilities
- Direct Payments Management
- Monitor Direct Payment arrangements to ensure compliance with agreed care and support plans.
- Review financial information, including expenditure records and account balances, to identify issues such as underspending, overspending, or misuse.
- Support the resolution of Direct Payment queries from social workers, service users, carers, and finance teams.
- Suspended Cases and Clawbacks
- Manage suspended Direct Payment cases, including identifying reasons for suspension and supporting actions required for reinstatement.
- Calculate and process clawbacks for overpaid or unspent Direct Payment funds in line with policy.
- Liaise with service users, carers, and internal teams to explain decisions and recovery processes clearly and sensitively.
- Direct Payment Set-Ups
- Support the establishment of new Direct Payments, ensuring all required documentation, approvals, and financial checks are completed accurately.
- Work closely with social workers and brokerage colleagues to ensure timely activation of payments.
- Maintain accurate records on relevant case management and finance systems.
- Purchase Orders and Financial Processes
- Raise and manage Purchase Orders (POs) to support commissioned services linked to Direct Payments.
- Ensure financial transactions align with agreed support plans and approved budgets.
- Identify and resolve discrepancies or delays in payments to prevent disruption to care.
- Partnership Working and Communication
- Work collaboratively with social care professionals, finance teams, and external partners.
- Provide clear guidance and information regarding Direct Payment processes and requirements.
- Contribute to improving processes and uptake of Direct Payments across the borough.
Knowledge, Skills and Experience
- Essential
- Experience working in an administrative, finance, brokerage, or social care support role.
- Understanding of Direct Payments, personal budgets, or financial processes within Adult Social Care.
- Strong organisational skills with attention to detail and accuracy.
- Ability to manage competing priorities and meet deadlines.
- Good communication skills, with the ability to explain financial information clearly.
- Competence in using IT systems, including case management and finance systems.
- Desirable
- Experience of working within a local authority or public sector environment.
- Knowledge of relevant legislation and guidance relating to Direct Payments and personalised care.
- Experience of monitoring budgets or managing financial reconciliations.
Behaviours and Values
- Commitment to personalised, person-centred care.
- Professional, fair, and confidential approach to sensitive financial matters.
- Proactive and solution-focused mindset.
- Ability to work effectively as part of a multidisciplinary team.
This role plays a key part in enabling people to have choice and control over their care while ensuring robust financial governance and value for money.
Integrated Brokerage Support Officer (Direct Payments) – AR in London employer: Carrington Blake Recruitment
As an Integrated Brokerage Support Officer within Adult Social Care, you will join a dedicated team that values personalised care and transparency in financial management. Our supportive work culture fosters professional growth through continuous training and collaboration with social care professionals, ensuring you have the tools to excel in your role. Located in a community-focused environment, we offer meaningful employment where your contributions directly impact the lives of service users, making it a rewarding place to work.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Brokerage Support Officer (Direct Payments) – AR in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with Direct Payments and how you can contribute to personalised care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Integrated Brokerage Support Officer (Direct Payments) – AR in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Integrated Brokerage Support Officer role. Highlight your experience in finance or social care, and show how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, emphasise your ability to communicate complex financial information clearly. Use examples from your past experiences where you've successfully explained processes or resolved queries.
Be Detail-Oriented:Attention to detail is crucial for managing Direct Payments. In your application, mention specific instances where your organisational skills helped you maintain accuracy in financial records or manage competing priorities effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Direct Payments Inside Out
Make sure you understand the ins and outs of Direct Payments and how they work within Adult Social Care. Brush up on relevant legislation and financial processes, as this will show your potential employer that you're not just familiar with the role but genuinely interested in making a difference.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed competing priorities or maintained accuracy under pressure. This role requires strong organisational skills, so demonstrating your ability to juggle tasks effectively will definitely impress.
✨Communicate Clearly and Confidently
Practice explaining complex financial information in simple terms. You’ll need to liaise with various stakeholders, so being able to communicate clearly and sensitively is key. Consider role-playing with a friend to refine your delivery.
✨Be Proactive and Solution-Focused
Think of instances where you've identified issues and proposed solutions in previous roles. This job values a proactive mindset, so showcasing your ability to tackle challenges head-on will resonate well with interviewers.
