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For Companies At a Glance
- Tasks: Maximise rental income and support tenants in managing their finances.
- Company: Join a dedicated team within a supportive council environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in finance and housing.
- Qualifications: Experience in rent collection and strong communication skills are essential.
- Other info: Work independently with the chance to impact your community positively.
The predicted salary is between 28800 - 43200 £ per year.
The Income Officer is responsible for maximising rental income and reducing arrears across a portfolio of managed accommodation. The role focuses on early intervention, financial support, and tenancy sustainment, while taking appropriate recovery and legal action where necessary, up to and including eviction.
Key Responsibilities
- Manage rent accounts and monitor arrears to meet income collection targets (KPIs).
- Agree and monitor realistic payment plans with households.
- Provide advice on budgeting, income maximisation, and debt prioritisation.
- Identify vulnerable households and refer to appropriate support and money advice services.
- Liaise with Housing Benefit, DWP, Legal Services, and other agencies on income‐related matters.
- Serve notices where appropriate and prepare cases for court, attending hearings as a Council witness when required.
- Decide when statutory housing duties should end and follow correct procedures, including review rights.
- Attend evictions and ensure vacant possession is obtained when authorised.
- Carry out financial assessments for applicants offered accommodation and manage sundry accounts.
- Maintain accurate records on income management and housing systems.
- Ensure all work complies with housing legislation, council policies, safeguarding duties, and equality standards.
Knowledge, Skills & Experience
- Knowledge of housing legislation (Housing Act 1996 Parts VI & VII) and welfare benefits.
- Experience of rent collection, arrears recovery, and payment plan negotiation.
- Ability to manage difficult and sensitive conversations with empathy and professionalism.
- Confidence in making decisions involving financial and legal risk.
- Strong communication skills, both written and verbal.
- Awareness of safeguarding responsibilities and vulnerability indicators.
Additional Requirements
- Ability to work independently with limited supervision.
- Willingness to work flexibly, including outside normal hours when required.
- Commitment to the Council's values, policies, and customer care standards.
Income Officer – AR in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer – AR in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and arrears recovery. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed rent accounts or negotiated payment plans in previous roles. Real-life stories can make you stand out and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer – AR in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with rent collection and arrears recovery. We want to see how your skills align with the role of Income Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves managing sensitive conversations, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe share an example of a time you handled a difficult conversation with empathy.
Highlight Your Knowledge of Housing Legislation: Familiarity with housing legislation is key for this position. Make sure to mention any relevant knowledge or experience you have with the Housing Act or welfare benefits. We’re looking for candidates who understand the legal landscape of the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996 and other relevant housing legislation. Being able to discuss these laws confidently will show that you understand the legal framework surrounding the role of an Income Officer.
✨Demonstrate Empathy
Prepare examples of how you've managed sensitive conversations in the past. Highlight your ability to handle difficult situations with empathy and professionalism, as this is crucial for supporting vulnerable households.
✨Showcase Your Financial Acumen
Be ready to discuss your experience with rent collection and arrears recovery. Bring specific examples of how you've successfully negotiated payment plans or maximised income for previous employers.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle various scenarios, such as dealing with a household in arrears or preparing for a court case. Practising your responses will help you feel more confident during the interview.
