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- Tasks: Manage housing disrepair cases and ensure quick, fair resolutions.
- Company: Join a dedicated team within the Council focused on community welfare.
- Benefits: Competitive salary, job security, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in managing housing or repairs cases and strong communication skills.
- Other info: Dynamic role with a focus on legal compliance and community support.
The predicted salary is between 36000 - 60000 £ per year.
To manage housing disrepair cases, minimise legal and financial risk to the Council, and ensure repairs-related complaints and litigation threats are resolved quickly, fairly, and wherever possible without court action.
Key Responsibilities
- Manage housing disrepair cases from initial complaint through to resolution or litigation.
- Act as the main point of contact between residents, surveyors, contractors, legal services, and housing teams.
- Work proactively to prevent legal action by ensuring inspections and repairs are carried out promptly and to standard.
- Monitor case progress, deadlines, and potential costs, providing updates and recommendations to managers.
- Prepare and submit case information to Legal Services and represent the Council in court when required.
- Support responses to Stage 2 complaints and Ombudsman cases involving disrepair.
- Ensure residents are kept informed throughout the process and correspondence is handled within target timescales.
- Ensure compliance with housing legislation, council policies, safeguarding duties, and equality standards.
Key Skills & Experience
- Experience managing complex housing, repairs, or disrepair cases.
- Strong written and verbal communication skills.
- Ability to manage contractors and external professionals.
- Good knowledge of housing legislation and repairs processes.
- Organised, proactive, and confident in handling high-risk cases.
Disrepair Case Officer – AR in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Case Officer – AR in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector. Attend local events or join online forums where you can connect with professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and disrepair processes. We recommend practising common interview questions related to case management and legal compliance. Confidence is key, so know your stuff!
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to discuss how you've effectively managed complex cases and kept residents informed. Use real examples to demonstrate your proactive approach and ability to handle high-risk situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in housing disrepair cases.
We think you need these skills to ace Disrepair Case Officer – AR in London
Some tips for your application 🫡
Show Your Experience: When you’re writing your application, make sure to highlight any experience you have managing housing or disrepair cases. We want to see how you've tackled similar challenges before, so don’t hold back!
Be Clear and Concise: We love a good story, but when it comes to applications, clarity is key! Keep your writing straightforward and to the point. Use bullet points if it helps to break down your skills and experiences.
Tailor Your Application: Make sure to tailor your application to the Disrepair Case Officer role. Use the job description as a guide and reflect on how your skills align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Legislation
Familiarise yourself with housing legislation and repairs processes before the interview. Being able to discuss relevant laws and how they apply to disrepair cases will show your expertise and confidence in the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with residents, contractors, and legal teams in past roles. Highlighting your strong written and verbal communication skills will demonstrate your ability to manage complex cases and keep all parties informed.
✨Be Proactive in Problem-Solving
Think of specific instances where you’ve proactively prevented legal action or resolved complaints quickly. Sharing these experiences will illustrate your proactive approach and ability to handle high-risk cases effectively.
✨Stay Organised and Prepared
Bring a notebook with key points about your experience managing disrepair cases, as well as questions for the interviewers. Showing that you’re organised and prepared will leave a positive impression and reflect your ability to manage case progress and deadlines.
