Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the decant process for residents during estate regeneration, ensuring smooth relocations.
- Company: Join a dedicated team at the Civic Centre in Uxbridge, focused on community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and positive relationships.
- Why this job: Make a real difference in residents' lives while enhancing your skills in housing management.
- Qualifications: Experience in housing or tenant liaison, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW
Department: Housing / Regeneration
Reports to: Lettings or Regeneration Manager
Role Purpose
To manage the end-to-end decant (rehousing) process for residents affected by estate regeneration or major works, ensuring moves are delivered smoothly, fairly, and with a strong focus on resident support and engagement.
Key Responsibilities
- Manage a caseload of residents requiring temporary or permanent relocation
- Develop and deliver person-centred decant plans tailored to individual needs
- Act as the main point of contact, providing clear advice and support throughout the process
- Identify and support vulnerable residents, working with internal teams and external agencies where needed
- Coordinate all aspects of the move, including removals, utilities, and property allocations
- Issue relevant notices and support the processing of home loss and disturbance payments
- Maintain accurate case records and track progress against key milestones
- Work closely with lettings, housing management and regeneration teams to deliver successful outcomes
- Support returning residents moving back into newly developed homes
- Engage residents in regeneration activities and maintain positive community relationships
Key Requirements
- Experience in housing, rehousing or tenant liaison within a social housing setting
- Strong understanding of tenancy management and resident needs
- Experience managing a busy caseload and working to deadlines
- Ability to support vulnerable or hard-to-reach residents
- Excellent communication and stakeholder management skills
- Strong organisational and problem-solving ability
Desirable
- Experience working on estate regeneration or decant programmes
- Knowledge of home loss and disturbance payments
- Understanding of social housing policy and procedures
Key Skills
- Customer-focused and empathetic approach
- Ability to manage complex situations and make sound decisions
- Confident working independently and collaboratively
- Strong administrative and IT skills
Decant Officer – AR in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decant Officer – AR in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and regeneration sectors. Attend local events or join online forums where you can connect with professionals who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to resident support and engagement, so you can showcase how your experience aligns with their values during the chat.
✨Tip Number 3
Practice your communication skills! As a Decant Officer, you'll need to convey complex information clearly. Role-play with a friend or use online resources to refine your ability to explain processes and support residents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Decant Officer – AR in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing and rehousing. We want to see how your skills match the role of Decant Officer, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves a lot of resident interaction, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve successfully engaged with residents or managed stakeholder relationships.
Highlight Your Organisational Skills: Managing a busy caseload is key for this position. Be sure to mention any experience you have with juggling multiple tasks or projects, and how you keep everything organised and on track. We love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you understand the decant process inside out. Familiarise yourself with the key responsibilities listed in the job description, especially around managing caseloads and supporting vulnerable residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Decant Officer, you'll need to demonstrate a customer-focused and empathetic approach. Prepare examples from your past experiences where you've successfully supported residents or managed complex situations. This will highlight your ability to connect with people and handle sensitive matters.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you had to coordinate moves or manage stakeholder relationships, and be ready to discuss how you navigated those challenges.
✨Engage with the Community Aspect
Since community engagement is crucial in this role, be prepared to talk about how you would involve residents in regeneration activities. Share any ideas you have for maintaining positive community relationships, as this will show your commitment to the role and its impact on the community.