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- Tasks: Manage temporary accommodation and support residents towards long-term housing solutions.
- Company: Join a dedicated Housing Services team focused on making a difference.
- Benefits: Competitive pay, supportive environment, and opportunities for professional growth.
- Why this job: Make a real impact in the lives of homeless households while developing your skills.
- Qualifications: Experience in housing services and strong communication skills required.
- Other info: Dynamic role with a focus on customer service and community support.
The predicted salary is between 36000 - 60000 £ per year.
To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions.
Key Responsibilities
- Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison.
- Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions.
- Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions.
- Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary.
- Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate.
- Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies.
- Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management.
- Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping.
- Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation.
Skills and Experience
- Experience working directly with customers in a housing or homelessness-related service.
- Experience managing complex casework and dealing with people in challenging or stressful situations.
- Knowledge of tenancy management, housing standards, and homelessness-related processes.
- Ability to explain complex housing issues clearly and professionally.
- Strong organisational skills with accurate record keeping and attention to detail.
Accommodation Officer – AR in London employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Officer – AR in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to accommodation management. Think about your past experiences and how they relate to the role of an Accommodation Officer. Practise your answers so you can showcase your skills confidently!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, showing why you’re the perfect fit for the specific role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Accommodation Officer – AR in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Accommodation Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to housing services or managing complex casework. We want to see how you've handled similar situations in the past!
Be Clear and Concise: Keep your writing straightforward and to the point. Avoid jargon unless it's relevant to the role. We appreciate clarity, especially when explaining complex issues, so make it easy for us to read.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you brush up on housing standards, tenancy management, and homelessness processes. Familiarise yourself with the specific responsibilities of an Accommodation Officer, as this will show your potential employer that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past work where you've managed complex casework or dealt with challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with the job requirements.
✨Demonstrate Your People Skills
As an Accommodation Officer, you'll be working closely with residents and various agencies. Be ready to discuss how you've successfully supported individuals in difficult circumstances and how you handle conflict or anti-social behaviour. This will highlight your ability to maintain a high standard of customer service.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, challenges faced in the role, and how success is measured. This not only shows your interest but also gives you valuable insights into whether the position is the right fit for you.
