At a Glance
- Tasks: Be the first point of contact for emergency social care calls and local services.
- Company: Join a supportive team in Lincoln City Centre with flexible working options.
- Benefits: Earn £12.76 per hour with opportunities for agile working after training.
- Other info: Enjoy a fast-paced environment with varied tasks and learning opportunities.
- Why this job: Make a real difference by helping people in need during critical times.
- Qualifications: Passion for customer service, strong communication skills, and good IT knowledge required.
The predicted salary is between 25000 - 30000 € per year.
Pay: £12.76 per hour
Location: Customer Service Centre, Lancaster House, Lincoln
Duration: You will be the first point of contact for emergency calls relating to Adult’s and Children’s Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately. As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries. If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!
About you: To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!
Where will I work? Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained.
What hours will I work? Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00.
OR100846 – Customer Service Advisor Out of Hours in Lincolnshire employer: Carrington Blake Recruitment
As a Customer Service Advisor Out of Hours, you will join a supportive and dynamic team at our Lincoln City Centre office, where we prioritise employee well-being and professional growth. We offer flexible working arrangements, including agile working options after training, ensuring a healthy work-life balance while providing opportunities to enhance your skills in a fast-paced environment. With a commitment to excellent customer service, you will play a vital role in making a difference in the community, all while enjoying competitive pay and a collaborative work culture.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land OR100846 – Customer Service Advisor Out of Hours in Lincolnshire
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the types of calls you'll be handling, especially those related to social care and local services. This will help you feel more confident during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive calls, it’s crucial to convey empathy and clarity. Try role-playing scenarios with friends or family to get comfortable with responding to various situations.
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability for those evening and overnight shifts. Highlight any previous experience you have working unconventional hours, as this shows you're ready to jump in when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace OR100846 – Customer Service Advisor Out of Hours in Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the role of a Customer Service Advisor, especially in handling sensitive calls.
Showcase Your Communication Skills:Since you'll be dealing with emergency calls, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you can effectively gather and process information.
Highlight Flexibility:We need someone who can work evenings, weekends, and overnight shifts. Make sure to mention your availability and willingness to adapt to the required hours in your application.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Familiarise yourself with the role and the types of calls you'll be handling. Understand the sensitive nature of social care calls and think about how you would approach these conversations. This will show your potential employer that you're serious about the job.
✨Show Off Your Communication Skills
During the interview, demonstrate your excellent communication skills. Practice active listening and articulate your thoughts clearly. You might even want to prepare a few examples of how you've successfully handled difficult conversations in the past.
✨Flexibility is Key
Since the role requires working evenings, weekends, and overnight shifts, be ready to discuss your availability. Highlight your willingness to adapt to different schedules and your enthusiasm for working in a fast-paced environment.
✨Tech Savvy? Prove It!
Make sure you're comfortable with Microsoft Office and Windows. You could mention any relevant experience you have with IT systems during the interview. If you can, bring up specific examples of how you've used technology to improve customer service in previous roles.
