Lettings Officer (Garages)
Department: Finance and Governance
Team: Exchequer Services / Homeownership Services
Reports to: Garages Services Manager
Hours: 36 hours per week, Monday to Friday
Grade: Hay 8
About the Role
We are looking for an experienced Lettings Officer (Garages) to manage the letting and ongoing management of the Council's garages, parking areas, barrow stores and other non-residential properties.
You will be responsible for maximising lettings, managing waiting lists and minimising void periods, while ensuring properties are safe, well maintained and managed in line with Council policies and licence agreements.
Key Responsibilities
- Manage the letting of garages, parking spaces, barrow stores and other non-residential properties.
- Maintain and manage waiting lists, process applications and allocate properties in line with Council policies.
- Manage voids and work with Repairs and Contracts Officers to ensure properties are repaired and re-let as quickly as possible.
- Carry out regular site and communal inspections, identifying disrepair, ASB, health and safety or other issues affecting lettings.
- Deal with breaches of licence agreements, carrying out investigations and taking appropriate enforcement action where required.
- Meet with new applicants, complete sign-up processes and verify all required documentation.
- Explain licence agreements, charges, payment arrangements, health and safety requirements and customer responsibilities.
- Promote Direct Debit and ensure initial payments and correct charges are secured.
- Work with Parking Enforcement, ASB, Resident Services, Legal and other teams to resolve issues.
- Support customers with online services and encourage use of the Council's online portal.
- Attend resident meetings, consultations and forums and respond to queries from residents and stakeholders.
- Ensure GDPR, health and safety, equalities and Council policies are followed at all times.
About You
You will have:
- Experience of letting non-residential units, ideally garages, parking spaces or similar properties.
- Experience of managing parking schemes, garages or other property portfolios.
- Experience in a customer-facing housing, property management or commercial property role.
- Knowledge of tenancy/licence management and relevant legal processes.
- Experience managing voids, applications, waiting lists and allocations.
- Strong communication and customer service skills.
- The ability to deal confidently with breaches, complaints and challenging situations.
- The ability to work independently, manage your own workload and carry out site visits.
- A proactive, solution-focused approach with good attention to detail.
What the Role Offers
This is an opportunity to join a local authority Homeownership Services team in a role combining property lettings, customer service, site management, compliance and enforcement.
The successful candidate will play an important role in maximising occupancy and income across the Council's garage and parking portfolio while delivering a high-quality service to residents.
#J-18808-Ljbffr
Lettings Officer (Garages) – AR employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
