At a Glance
- Tasks: Provide high-level admin support across Adult Social Care teams and supervise staff.
- Company: North Northamptonshire Council, dedicated to improving community health and wellbeing.
- Benefits: Flexible hours, hybrid working, competitive pay, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for professional growth and impactful work.
- Why this job: Make a real difference in people's lives while developing your career in a vital public service.
- Qualifications: Experience in senior administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 15.56 - 15.56 £ per hour.
Senior Business Support Officer – Adult Social Care
Location
Haylock House, Kettering, NN15 6EY
Pay Rate
£15.56 per hour PAYE
Hours
37 hours per week
Contract
12–15 months
Start Date
ASAP
Working Pattern
Flexible start/finish times; hybrid working available following training
DBS
Basic DBS required
Driver
Essential
About the Role
North Northamptonshire Council is seeking an experienced
Senior Business Support Officer to provide high-level administrative and operational support across two busy Adult Social Care service teams:
- Assistive Technology Team
- Occupational Therapy Team
This is a key business support position responsible for ensuring the smooth running of administrative processes, systems, data, reporting and day-to-day operations across the service.
The successful candidate will be confident supervising and supporting administrative staff, working closely with clinical leads and managers, and managing a varied workload within a busy public-facing environment.
Key Responsibilities
- Business Support & Supervision
- Oversee the workflow and allocation of tasks across the business support team.
- Provide day-to-day guidance, support and supervision to administrative staff.
- Support recruitment, induction and integration of new business support employees.
- Assist with sickness monitoring, audits and other staff-related processes.
- Work closely with Clinical Leads and the Therapy Manager to coordinate operational priorities.
- Administration & Operational Support
- Provide proactive administrative support across the Adult Social Care Customer Pathway.
- Manage public-facing inboxes and ensure enquiries are responded to promptly and professionally.
- Arrange and support meetings, including preparing agendas and taking accurate minutes.
- Arrange interpreters for home visits across North Northamptonshire.
- Organise training sessions, DSE assessments and staff feedback processes.
- Support file searches and Subject Access Requests (SARs).
- Produce regular communications, including a quarterly service newsletter.
- Maintain office systems, equipment and information systems to ensure effective service delivery.
- Data, Systems & Reporting
- Maintain accurate records and data across relevant IT, ERP and case management systems.
- Use Microsoft Excel to produce reports, statistics and performance information.
- Monitor KPIs and cross-reference information across reporting systems.
- Support audits and ensure information is maintained to a high standard.
- Assist with the implementation and effective use of IT systems and digital improvements.
- Finance & Service Processes
- Monitor business processes and budgets, liaising with Team Managers where appropriate.
- Support financial administration and income-maximisation processes.
- Assist with the Disability Facilities Grant (DFG) process, including ordering and finance tracking.
- Support housing adaptations administration.
- Ensure administrative processes comply with Council policies, procedures and statutory requirements.
- Process Improvement
- Review existing business processes and identify opportunities for improvement.
- Develop and maintain process maps and workflows.
- Produce proposals for changes to systems and procedures where required.
- Support initiatives designed to improve efficiency, quality and customer experience.
- Customer & Stakeholder Support
- Maintain effective working relationships with Customer Services, Web Teams, clinical staff, managers and other internal departments.
- Respond professionally to general enquiries from members of the public and professionals.
- Support the delivery of a high-quality service to customers and vulnerable adults.
- Attend joint clinical home visits when required.
About You
We are looking for someone who is
- Experienced in senior administration or business support.
- Confident supervising, guiding and allocating work to administrative staff.
- Highly organised and able to prioritise a varied workload.
- Comfortable working in a busy, fast-paced environment.
- Experienced in using Microsoft Office, particularly Excel.
- Confident working with databases, ERP systems and case management systems.
- Able to produce accurate reports and maintain high-quality records.
- Experienced in reviewing and improving administrative processes.
- A strong communicator who can work effectively with both professionals and members of the public.
- Adaptable, approachable and confident when dealing with changing priorities.
- Able to work independently while also contributing effectively to a wider team.
- Committed to confidentiality, safeguarding, equality and high-quality customer service.
Desirable Experience
Experience within any of the following would be advantageous
- Adult Social Care
- Local Government / Local Authority
- NHS or healthcare
- Occupational Therapy services
- Assistive Technology services
- Disability Facilities Grants (DFG)
- Housing adaptations
- Business support within a statutory service
Essential Requirements
- Good standard of English and Maths or equivalent.
- Strong Microsoft Office and IT skills.
- Experience of administration, record management and business systems.
- Experience of supervising or coordinating administrative staff.
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Ability to organise workloads and meet deadlines.
- Understanding of Health & Safety and safeguarding requirements.
- Ability to travel between locations and attend home visits when required.
- Full driving capability is essential for the role.
- Basic DBS clearance required.
- Working Arrangements
Training will initially be delivered on-site at Haylock House, Kettering . Once fully trained, the role will move to a hybrid working arrangement , with office attendance required as appropriate for the needs of the service.
This is an excellent opportunity for an experienced
Senior Administrator, Business Support Officer, Business Support Team Leader or Business Support Supervisor to join a busy Adult Social Care service and play a key role in supporting operational delivery.
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Senior Business Support Officer – Adult Social Care – AR in Kettering employer: Carrington Blake Recruitment
As a leading employer in Harrow, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and engagement. Our commitment to professional growth is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to the Council's strategic objectives. With a focus on diversity and community impact, we offer a unique chance to make a meaningful difference in the lives of residents while enjoying a supportive and dynamic workplace.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Support Officer – Adult Social Care – AR in Kettering
✨Engage with Local Education Communities
Get involved with local adult education networks or associations; they can be goldmines for hearing about temporary roles. Join groups on Facebook or LinkedIn focused on adult continuing education, and don’t be shy to contribute—share your insights, and someone might just think of you when they hear about an opening!
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We think you need these skills to ace Senior Business Support Officer – Adult Social Care – AR in Kettering
Some tips for your application 🫡
Highlight Your Experience in Adult Education:When putting together your application for the Senior Business Support Officer – Adult Social Care – AR at Carrington Blake Recruitment, we want to see your experience in adult education really shine through. If you’ve worked with adult learners in any capacity, whether it’s teaching, tutoring, or even facilitating workshops, make sure to include specific examples in your CV and cover letter.
Focus on Adaptability and Communication Skills:In adult continuing education, communication is key. Tailor your application to show how adaptable you are in engaging diverse groups. Provide examples of how you've adjusted your teaching methods to accommodate different learning styles or backgrounds — it can really set you apart from other candidates!
Emphasise Your Availability and Flexibility:Since this is a temporary role, make it clear in your application when you’re available to start and how flexible you can be with your hours. Employers love candidates who can jump in easily! A brief note about your scheduling can work wonders in your cover letter.
Showcase Relevant Certifications or Training:If you've got any certificates in adult education, teaching, or even specialised training relevant to the course offerings at Carrington Blake Recruitment, be sure to list them in your CV. This can boost your credibility and demonstrate your commitment to the field, making your application more appealing.
How to prepare for a job interview at Carrington Blake Recruitment
✨Showcase Your Passion for Lifelong Learning
In the field of adult continuing education, it's crucial to convey your passion for lifelong learning and professional development. Share experiences from your own educational journey and how they’ve shaped your view on adult learning—this makes you relatable and can impress Carrington Blake Recruitment.
✨Focus on Communication Skills
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✨Prepare Your Portfolio
For a temporary role, having a portfolio that demonstrates your teaching materials and approaches can really set you apart. Bring examples of curriculum plans, lesson outlines, or feedback from previous students to show how you can effectively engage learners at Carrington Blake Recruitment.
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Given that this is a temporary position, it’s vital to express your adaptability. Discuss how you’ve successfully stepped into roles or projects at short notice. This shows that you’re ready to hit the ground running and can adjust your teaching methods to suit different contexts and students.
