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For Companies At a Glance
- Tasks: Support Direct Payments management and ensure compliance with care plans and financial regulations.
- Company: Join a dedicated team in Adult Social Care focused on personalised support.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change in the community.
- Why this job: Make a real difference by helping individuals manage their care finances effectively.
- Qualifications: Experience in admin or finance roles; strong organisational and communication skills required.
- Other info: Opportunity to work collaboratively in a supportive environment with career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Integrated Brokerage Support Officer will provide essential operational and financial support to the management of Direct Payments within Adult Social Care. The role focuses on ensuring Direct Payments are set up, monitored, and managed effectively, in line with care and support plans, financial regulations, and council policies. The post holder will contribute to promoting personalised care while ensuring public funds are used appropriately and transparently.
Key Responsibilities
- Direct Payments Management
- Monitor Direct Payment arrangements to ensure compliance with agreed care and support plans.
- Review financial information, including expenditure records and account balances, to identify issues such as underspending, overspending, or misuse.
- Support the resolution of Direct Payment queries from social workers, service users, carers, and finance teams.
- Suspended Cases and Clawbacks
- Manage suspended Direct Payment cases, including identifying reasons for suspension and supporting actions required for reinstatement.
- Calculate and process clawbacks for overpaid or unspent Direct Payment funds in line with policy.
- Liaise with service users, carers, and internal teams to explain decisions and recovery processes clearly and sensitively.
- Direct Payment Set-Ups
- Support the establishment of new Direct Payments, ensuring all required documentation, approvals, and financial checks are completed accurately.
- Work closely with social workers and brokerage colleagues to ensure timely activation of payments.
- Maintain accurate records on relevant case management and finance systems.
- Purchase Orders and Financial Processes
- Raise and manage Purchase Orders (POs) to support commissioned services linked to Direct Payments.
- Ensure financial transactions align with agreed support plans and approved budgets.
- Identify and resolve discrepancies or delays in payments to prevent disruption to care.
- Partnership Working and Communication
- Work collaboratively with social care professionals, finance teams, and external partners.
- Provide clear guidance and information regarding Direct Payment processes and requirements.
- Contribute to improving processes and uptake of Direct Payments across the borough.
Knowledge, Skills and Experience
- Essential
- Experience working in an administrative, finance, brokerage, or social care support role.
- Understanding of Direct Payments, personal budgets, or financial processes within Adult Social Care.
- Strong organisational skills with attention to detail and accuracy.
- Ability to manage competing priorities and meet deadlines.
- Good communication skills, with the ability to explain financial information clearly.
- Competence in using IT systems, including case management and finance systems.
- Desirable
- Experience of working within a local authority or public sector environment.
- Knowledge of relevant legislation and guidance relating to Direct Payments and personalised care.
- Experience of monitoring budgets or managing financial reconciliations.
Behaviours and Values
- Commitment to personalised, person-centred care.
- Professional, fair, and confidential approach to sensitive financial matters.
- Proactive and solution-focused mindset.
- Ability to work effectively as part of a multidisciplinary team.
Additional Information
This role plays a key part in enabling people to have choice and control over their care while ensuring robust financial governance and value for money.
Integrated Brokerage Support Officer (Direct Payments) – AR employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Brokerage Support Officer (Direct Payments) – AR
✨Tip Number 1
Network like a pro! Reach out to people in the social care and finance sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your experience in Direct Payments and financial processes. Practice common interview questions and think of examples that showcase your skills in managing budgets and supporting service users.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Mention something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Integrated Brokerage Support Officer role. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Integrated Brokerage Support Officer (Direct Payments) – AR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Integrated Brokerage Support Officer role. Highlight your experience in finance or social care, and show how your skills align with the responsibilities outlined in the job description.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and attention to detail. Mention any relevant experience you have with Direct Payments or financial processes, as this will really catch our eye!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and how it relates to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can process your application smoothly. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Direct Payments Inside Out
Make sure you understand the ins and outs of Direct Payments and how they work within Adult Social Care. Brush up on relevant legislation and financial processes, as this will show your potential employer that you're not just familiar with the role but genuinely interested in making a difference.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed competing priorities or maintained accuracy under pressure. This role requires strong organisational skills, so be ready to discuss how you keep track of multiple tasks and ensure compliance with care and support plans.
✨Communicate Clearly and Confidently
Practice explaining complex financial information in simple terms. Since you'll be liaising with service users, social workers, and finance teams, demonstrating your ability to communicate clearly will be crucial. Consider role-playing common scenarios to build your confidence.
✨Be Proactive and Solution-Focused
Think of examples where you've identified issues and taken the initiative to resolve them. This role is all about supporting others and improving processes, so showcasing your proactive mindset will resonate well with interviewers looking for someone who can contribute positively to the team.
