At a Glance
- Tasks: Help collect income for the Council while supporting residents with their financial needs.
- Company: Walsall Council, dedicated to serving the community and improving lives.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on service improvement and community support.
- Why this job: Make a real difference in your community by helping residents manage their finances.
- Qualifications: Experience in debt recovery or finance, strong communication skills, and GCSE Level 2 English and Maths.
The predicted salary is between 24000 - 28000 € per year.
To provide an efficient and effective income collection service, ensuring the timely recovery of monies owed to the Council while delivering a customer-focused approach that supports residents in managing their financial obligations.
Key Responsibilities
- Maximise Council income by undertaking debt recovery activities in line with policies and procedures, including telephone, email, letter contact and referral to external collection agencies where appropriate.
- Assess debtor circumstances and support customers by agreeing suitable payment arrangements and signposting to relevant advice or support services.
- Maintain accurate and timely case records, updating systems with actions, outcomes, and key dates to ensure effective monitoring of arrears.
- Review outstanding accounts regularly and prepare cases for escalation, including legal recovery action where required.
- Process and validate financial transactions including invoices, credit notes, and write-offs, ensuring compliance with financial regulations.
- Provide a high-quality customer service focused on preventing debt and resolving payment issues early.
- Support colleagues and senior officers with disputes, complaints, audits, and service improvements.
- Use financial and corporate systems to monitor, reconcile, and report on income and debt performance.
- Contribute to team objectives, training activities, and the development of improved processes and procedures.
- Manage workload effectively and adapt to changing priorities within the service.
Person Requirements
- Experience in debt recovery, credit control, or financial administration (preferably in a public sector environment).
- Strong customer service and communication skills, with the ability to handle sensitive financial conversations.
- Ability to assess financial situations and agree realistic repayment arrangements.
- Competent in using IT and financial systems to manage and record casework accurately.
- Good organisational skills with the ability to manage multiple cases and deadlines.
- Understanding of financial processes, compliance, and data confidentiality.
- Minimum GCSE Level 2 English and Maths (or equivalent experience).
- NVQ Level 3 in Business/Finance or equivalent experience desirable.
Income Collection Assistant – AR employer: Carrington Blake Recruitment
Walsall Council is an excellent employer that prioritises a supportive and inclusive work culture, offering employees the chance to make a meaningful impact in the community. With a focus on professional development, staff are encouraged to grow their skills through training and collaboration, all while enjoying a flexible work environment that values work-life balance. Located in Walsall, employees benefit from a vibrant local community and the opportunity to contribute to essential public services that enhance residents' lives.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistant – AR
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work in income collection or debt recovery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed financial situations or resolved customer issues in the past. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Collection Assistant – AR
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Collection Assistant role. Highlight your experience in debt recovery and customer service, as these are key for us at Walsall Council.
Showcase Your Skills:Don’t forget to emphasise your strong communication skills and ability to handle sensitive financial conversations. We want to see how you can support residents in managing their financial obligations.
Be Organised:Since the role involves managing multiple cases, it’s a good idea to mention your organisational skills. Share examples of how you've effectively managed workloads and adapted to changing priorities in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of the Income Collection Assistant role. Brush up on debt recovery processes, customer service techniques, and financial regulations. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled sensitive financial conversations or resolved payment issues. This will demonstrate your ability to provide a high-quality customer service, which is crucial for this role.
✨Be Ready to Discuss Financial Processes
Familiarise yourself with the financial systems and processes mentioned in the job description. Be prepared to talk about how you've used similar systems in previous roles, as well as your understanding of compliance and data confidentiality.
✨Organise Your Thoughts
Since the role involves managing multiple cases and deadlines, think about how you prioritise tasks. Be ready to share strategies you use to stay organised and adapt to changing priorities, as this will highlight your suitability for the fast-paced environment.
