Work Pattern: Monday–Friday, 36 hours per week,
PAYE Pay Rate: £23.07 per hour
Main Purpose
To provide a customer-focused housing management service to residents, managing a patch of tenancies, leases and licences and dealing with day-to-day neighbourhood issues.
Typical Day
- Manage tenancies, leases and licences.
- Deal with ASB and resident enquiries.
- Carry out estate inspections and tenancy verification checks.
- Resolve housing and neighbourhood issues.
- Work with residents and internal teams to resolve problems.
- Manage a busy caseload and prioritise urgent matters.
- Attend occasional evening meetings or emergencies.
Key Skills
- Housing and tenancy management.
- ASB case management.
- Customer service and communication.
- Estate and neighbourhood management.
- Problem-solving and negotiation.
- Caseload management and prioritisation.
- Ability to work independently.
Essential Requirements
- Experience in housing management or a transferable housing/customer service background.
- Strong communication and customer service skills.
- Ability to manage competing priorities.
- Willingness to work occasional evenings and emergencies.
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HAF-005624 – Housing Officer employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
