Carrington Blake Recruitment is recruiting for a Local Authority complaints and service improvement role within the Repairs and Investment Directorate. You will manage complaints, MP/enquiries, FOI and Data Protection requests, and analyse data to identify service issues and support managers with complex enquiries to improve customer satisfaction.
With strong case management experience and familiarity with CRM systems (Dynamics preferred), you will lead service improvement projects, produce
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Complaint & Service Improvement Lead in Greenwich employer: Carrington Blake Recruitment
Enfield Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person teamwork at the office. The council provides opportunities for career advancement and development, making it an ideal place for those seeking meaningful and rewarding employment in the public sector.
Contact Details:
Carrington Blake Recruitment Recruitment Team
