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- Tasks: Support tenants, manage properties, and ensure safe, clean communities.
- Company: Join a dedicated team at Gateshead Civic Centre and Blaydon family hub.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Why this job: Be the local hero for tenants and help create inclusive neighbourhoods.
- Qualifications: 5 GCSEs including Maths and English; experience with vulnerable customers is a plus.
- Other info: Dynamic role with opportunities for growth and continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
Location: To be based between Gateshead Civic Centre and the Blaydon family hub
Reports to: Neighbourhood Housing Manager
Job Purpose
To be the key local contact for tenants, ensuring tenancies are supported, properties are maintained, and communities remain safe, clean, and inclusive. The role involves tenancy management, estate oversight, and working with partners to provide support to vulnerable residents.
Key Responsibilities
- Manage a patch of properties, providing tenancy support and early intervention to sustain tenancies.
- Carry out home visits, approve mutual exchanges, and assist with housing advice and rehousing.
- Respond to reports of anti-social behaviour, nuisance, and tenancy breaches, working with other services to resolve issues.
- Conduct inspections and estate management to maintain safe, clean, and well-maintained neighbourhoods.
- Work with vulnerable tenants, making referrals and monitoring support plans.
- Promote tenant involvement and consult on service improvements.
- Ensure compliance with health & safety, equality, diversity, and council values.
- Contribute to team objectives, continuous improvement, and professional development.
Person Specification
Knowledge & Skills
- Understanding of housing and social care issues.
- Effective communication, negotiation, and partnership working skills.
- Strong organisation, time management, and ICT skills (Microsoft Office).
Experience
- Supporting vulnerable customers and handling difficult situations.
- Managing a varied workload under pressure and meeting targets.
Qualifications
- 5 GCSEs (grades A-C or 9-4) including Maths and English, or equivalent experience.
- Commitment to ongoing professional development.
Competencies
- Customer-focused, proactive, flexible, team-oriented, and committed to continuous learning.
Neighbourhood Housing Officer – AR in Gateshead employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer – AR in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission of supporting tenants and maintaining safe communities. Show them you're not just looking for any job, but this job!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling difficult situations with vulnerable customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Neighbourhood Housing Officer – AR in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your experience, focus on examples where you've supported vulnerable customers or managed a varied workload. We want to see how you've handled difficult situations and made a positive impact in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate strong organisation and time management skills, so let that shine through in your writing!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you brush up on housing and social care issues before the interview. Familiarise yourself with the key responsibilities of a Neighbourhood Housing Officer, especially around tenancy management and community support. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Prepare examples that highlight your effective communication, negotiation, and partnership working skills. Think of specific situations where you've supported vulnerable customers or resolved difficult situations. This will help demonstrate your fit for the role.
✨Be Organised
Since the job involves managing a varied workload, it’s crucial to showcase your organisation and time management skills. Bring a planner or notes to the interview to illustrate how you prioritise tasks and meet targets under pressure.
✨Engage with the Team Spirit
Emphasise your commitment to teamwork and continuous learning. Be ready to discuss how you can contribute to team objectives and service improvements. Showing that you’re proactive and flexible will resonate well with the interviewers.