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For Companies At a Glance
- Tasks: Lead operations across six community centres, ensuring vital services for older and vulnerable residents.
- Company: Dynamic local government team focused on community health and wellbeing.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Why this job: Be a key player in transforming community services and enhancing lives.
- Qualifications: Proven leadership experience in customer-facing services and strong communication skills.
- Other info: Opportunity to work in a supportive environment with career growth potential.
The predicted salary is between 42000 - 60000 £ per year.
We are seeking an experienced and dynamic Interim Community, Health & Wellbeing Operations Manager to lead the operational delivery of services across six Centres for the Community. These centres provide vital frontline services to older and vulnerable residents, including hot meals, social and wellbeing activities, and space hire to community and voluntary sector organisations. This is a pivotal role at a time of significant transformation. The service is transitioning to a new “Connected Communities” model, and the successful candidate will play a key role in ensuring continuity of service delivery while supporting the transition to new operating and partnership arrangements. The role requires strong operational leadership, people management capability, and the ability to manage change in a sensitive and politically aware environment.
Key Responsibilities
- Operational Leadership
- Oversee the effective, safe and consistent delivery of services across six community centres.
- Review and improve operational processes and procedures, ensuring alignment with corporate standards, legislation and best practice.
- Embed a culture of continuous improvement, ensuring customer-focused and efficient service delivery.
- Ensure compliance with health & safety, food hygiene, safeguarding and data protection legislation.
- People Management
- Line manage the Senior Centre Manager, Centre Managers, Duty Supervisors and other relevant staff.
- Support, motivate and performance manage staff in line with council procedures.
- Oversee and enhance the volunteer experience, ensuring effective recruitment, training and support structures.
- Foster a positive, inclusive and high-performing team culture during a period of change.
- Service Transformation
- Work closely with the Head of Community Health & Wellbeing to support the transition to the Connected Communities model.
- Collaborate with voluntary sector partners and internal stakeholders to ensure a smooth and effective transformation process.
- Introduce measurable improvements and ensure robust data collection for ongoing oversight.
- Financial & Governance Oversight
- Monitor income streams, billing processes and financial controls in partnership with the Head of Service.
- Identify opportunities to improve financial efficiency and operational sustainability.
- Ensure safeguarding of vulnerable adults and children is central to service delivery.
- Stakeholder Engagement
- Work collaboratively with elected Members, council departments, community groups and external partners.
- Operate effectively within a local government and political environment.
About You
You will bring:
- Significant operational leadership experience in frontline, customer-facing services.
- Experience managing multi-site teams and developing managers.
- A strong track record of delivering service improvements and managing change.
- Knowledge of safeguarding, health & safety and compliance requirements.
- Financial awareness and experience overseeing income-generating services.
- Excellent communication skills with the ability to influence across diverse stakeholders.
- The ability to remain calm, pragmatic and solutions-focused under pressure.
Experience within local government, public sector or voluntary sector settings is desirable.
Additional Requirements
- Enhanced DBS clearance.
- Current driving licence and ability to travel across the borough.
- Flexibility to attend occasional evening meetings or events.
Community, Health & Wellbeing Operations Manager – AR in Esher employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community, Health & Wellbeing Operations Manager – AR in Esher
✨Tip Number 1
Network like a pro! Reach out to your connections in the community health and wellbeing sector. Attend local events or workshops where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show up and shine! If you get an interview, prepare to showcase your operational leadership skills. Bring examples of how you've improved services or managed change effectively in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to organisations you’re interested in, like those involved in community health and wellbeing. Express your interest and ask if they have any upcoming opportunities.
✨Tip Number 4
Keep it real! When discussing your experience, be honest about your achievements and challenges. Employers appreciate authenticity, especially in a role that requires strong people management and operational oversight.
We think you need these skills to ace Community, Health & Wellbeing Operations Manager – AR in Esher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership and service transformation. We want to see how your skills align with the role of Community, Health & Wellbeing Operations Manager.
Showcase Your People Skills: Since this role involves managing teams and fostering a positive culture, share examples of how you've successfully led and motivated staff in previous positions. We love to see how you can bring out the best in others!
Demonstrate Your Change Management Experience: This position is all about navigating change, so be sure to include specific instances where you've managed transitions or improvements in service delivery. We’re keen to know how you handle challenges and drive progress.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Community
Familiarise yourself with the specific needs and challenges of the community you’ll be serving. Research the current services offered at the centres and think about how you can enhance them. This will show your commitment to the role and your understanding of the local context.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences that showcase your operational leadership and people management capabilities. Think about times when you successfully led a team through change or improved service delivery, as these are key aspects of the role.
✨Emphasise Collaboration
Highlight your experience working with diverse stakeholders, including council departments and community groups. Be ready to discuss how you’ve fostered partnerships in the past and how you plan to engage with various partners during the transition to the Connected Communities model.
✨Showcase Financial Acumen
Be prepared to talk about your experience with financial oversight and income generation. Discuss any strategies you've implemented to improve financial efficiency in previous roles, as this will be crucial for ensuring the sustainability of services across the centres.
