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- Tasks: Lead a vital 24/7 customer service team, ensuring high-quality support and strategic decision-making.
- Company: Join a dedicated organisation focused on community safety and support.
- Benefits: Competitive daily rate, opportunity for impactful leadership, and professional growth.
- Why this job: Make a real difference in people's lives while managing a critical service.
- Qualifications: Senior management experience in telecare and out-of-hours customer services required.
- Other info: Dynamic role with opportunities for innovation and improvement in service delivery.
The predicted salary is between 50000 - 75000 £ per year.
PAYE rate – £213.17 a day.
APPLICANTS MUST HAVE SENIOR MANAGEMENT EXPERIENCE IN TELECARE & OOH’S CUSTOMER SERVICES.
The Safe & Connected / Out of Hours (OOHs) Customer Services Manager is responsible for the strategic and operational leadership of a complex, high-risk 24/7 service that delivers critical support to residents outside of core working hours. The role provides clear accountability for service performance, safeguarding decision-making, escalation pathways and statutory compliance across Safe & Connected and OOH customer services, ensuring that responses are timely, proportionate and consistently high quality.
A key requirement of the role is strong analytical capability, using performance data, demand trends and risk information to inform operational decisions, service planning and continuous improvement, while ensuring resources are aligned to areas of greatest need.
The post holder will hold responsibility for effective financial management, including budget oversight, forecasting, monitoring expenditure and identifying efficiencies, ensuring that services deliver value for money while maintaining safety and quality.
The role also requires the ability to produce clear, high-level written reports for senior leaders, directors and members, translating complex operational, financial and performance information into concise, evidence-based briefings and recommendations.
Through strong analytical insight, sound financial management and high-quality reporting, the Manager plays a critical role in supporting strategic decision-making, strengthening governance and ensuring the resilience and sustainability of this essential 24/7 service.
To Apply: If you feel you would be suited to this role, or know someone who would be a great fit, please drop an email to rebeccabentum@carringtonblakerecruitment.com.
RQ1698707 – Out of Hours Customer Service Manager in Enfield employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RQ1698707 – Out of Hours Customer Service Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecare and customer service sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its services. We want you to be able to discuss how your senior management experience aligns with their needs, especially in high-risk environments like OOH customer services.
✨Tip Number 3
Showcase your analytical skills! Be ready to talk about how you've used performance data and trends in past roles to make informed decisions. We love seeing candidates who can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that job!
We think you need these skills to ace RQ1698707 – Out of Hours Customer Service Manager in Enfield
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your senior management experience in telecare and out-of-hours customer services. We want to see how your background aligns with the role, so don’t hold back on those relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to complex operational and financial information. Use bullet points if it helps make your case stronger!
Demonstrate Analytical Skills: Since this role requires strong analytical capability, include examples of how you've used data to inform decisions in past roles. We love seeing how you can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at Carrington Blake Recruitment
✨Showcase Your Senior Management Experience
Make sure to highlight your senior management experience in telecare and out-of-hours customer services. Prepare specific examples of how you've led teams, managed complex situations, and improved service delivery in high-pressure environments.
✨Demonstrate Analytical Skills
Be ready to discuss how you use performance data and demand trends to inform decisions. Bring examples of how your analytical capabilities have led to operational improvements or cost efficiencies in previous roles.
✨Prepare for Financial Management Questions
Since the role involves budget oversight and financial management, brush up on your financial acumen. Be prepared to discuss your experience with forecasting, monitoring expenditure, and identifying efficiencies that ensure value for money.
✨Practice High-Level Reporting
The ability to produce clear, concise reports is crucial. Prepare to explain how you've translated complex information into understandable briefings for senior leaders. Consider bringing a sample report to demonstrate your skills.