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- Tasks: Coordinate and manage responses to complaints and information requests for Enfield Council.
- Company: Join the dynamic team at Enfield Council, committed to transparency and customer service.
- Benefits: Competitive salary of £23.71 per hour and a chance to make a real difference.
- Why this job: Be part of a team that enhances public services and improves customer experiences.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Opportunity to work in a supportive environment with potential for career growth.
The predicted salary is between 45000 - 60000 £ per year.
Salary: £23.71 (umbrella)
Location: London Borough of Enfield
Contract Type: Agency 6 months contract – Deadline – 19/01/2026
Department: Environment & Communities
Team: Complaints & Access to Information
Reports to: Senior Complaints & Access to Information Officer
About the Role
Are you passionate about delivering high-quality customer service and ensuring transparency in public services? Enfield Council is seeking a proactive and detail-oriented Complaints and Access to Information Co-ordinator to join our dynamic team. You will play a crucial role in coordinating and quality assuring the handling of statutory and non-statutory complaints, Freedom of Information (FOI) requests, Member and MP enquiries, and access to records requests. Your work will ensure that responses are timely, accurate, and reflective of Enfield Council’s commitment to openness and accountability. The current priority for the role is to reduce the backlog of complaints and FOI requests, supporting the council in meeting its statutory responsibilities and improving the overall customer experience.
Key Responsibilities
- Manage and coordinate responses to complaints, FOI requests, and enquiries across departments.
- Reducing the current backlog of Complaints & FOIs.
- Liaise with customers, elected members, MPs, and external bodies including the Ombudsman.
- Provide clear and concise written responses and ensure they meet organisational standards.
- Monitor performance against deadlines and escalate any delays.
- Provide advice and support to council staff on FOI and Data Protection compliance.
- Identify and manage reputational risks, working closely with the Press Office on contentious issues.
What We’re Looking For
Essential:
- Strong communication and influencing skills with the ability to convey complex issues clearly.
- Proven experience in a customer-facing role and an understanding of complaint handling processes.
- Excellent organisational skills and ability to manage multiple deadlines.
- Strong analytical skills and attention to detail.
- Competence in using standard IT software.
- Risk awareness and political sensitivity.
Desirable:
- Experience with CRM systems or FOI/information request tracking tools.
- Knowledge of the General Data Protection Regulation (GDPR).
If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com
RQ1676163 – Complaints and Access to Information Coordinator in Enfield employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RQ1676163 – Complaints and Access to Information Coordinator in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences clearly, especially around customer service and complaint handling, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace RQ1676163 – Complaints and Access to Information Coordinator in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant roles where you've handled complaints or FOI requests.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've successfully managed complaints or improved customer experiences in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to convey complex issues simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of the role. Familiarise yourself with complaint handling processes and Freedom of Information requests. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've effectively conveyed complex information in previous jobs. Think about times when your clear communication made a difference in resolving issues or improving customer experiences.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple deadlines and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially if they relate to managing complaints or FOI requests.
✨Be Aware of Risks
Understanding reputational risks and political sensitivity is crucial. Prepare to discuss how you've navigated sensitive situations in the past and how you would approach potential challenges in this role.
