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- Tasks: Manage complaints and Freedom of Information requests to enhance customer service.
- Company: Dynamic recruitment agency in Enfield focused on public service impact.
- Benefits: Competitive hourly rate of £23.71 and valuable experience in a customer-facing role.
- Why this job: Make a real difference in public service while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer service required.
- Other info: 6-month contract with opportunities for personal growth and accountability.
The predicted salary is between 23 - 24 £ per hour.
A recruitment agency in Enfield is looking for a Complaints and Access to Information Co-ordinator to manage responses to complaints and Freedom of Information requests. The role focuses on improving customer service and ensuring accountability.
Ideal candidates should have:
- Strong communication skills
- Experience in a customer-facing role
- The ability to handle complaints effectively
This is a 6-month contract with a salary of £23.71 per hour (umbrella).
FOI & Complaints Coordinator – Public Service Impact in Enfield employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOI & Complaints Coordinator – Public Service Impact in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the public service sector, especially those who work in complaints and information management. A friendly chat can lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to handling complaints and customer service. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences where you successfully resolved complaints or improved customer service. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re here to support you every step of the way!
We think you need these skills to ace FOI & Complaints Coordinator – Public Service Impact in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FOI & Complaints Coordinator role. Highlight your experience in customer service and any relevant skills that show you can handle complaints effectively.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how well you can articulate your thoughts and experiences!
Demonstrate Accountability: In your application, share examples of how you've ensured accountability in previous roles. This could be through managing complaints or handling sensitive information—show us you’ve got what it takes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of Freedom of Information requests and complaints management. Brush up on relevant legislation and best practices, so you can confidently discuss how you would handle various scenarios.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey information clearly and effectively. Think about times when you've successfully resolved complaints or improved customer service.
✨Demonstrate Accountability
Be ready to talk about how you ensure accountability in your work. Share specific instances where you took responsibility for a situation and how it led to positive outcomes, especially in a customer-facing role.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to handling complaints and FOI requests. This shows your genuine interest in the role and helps you gauge if the company’s values align with yours.
