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- Tasks: Coordinate housing repairs and maintenance for over 5,000 homes, ensuring efficient service delivery.
- Company: Join a forward-thinking Housing Service dedicated to improving residents' lives.
- Benefits: Full training, career development, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and collaboration.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Strong organisational and communication skills; customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and customer-focused Maintenance Coordinator to support the delivery of housing repairs and maintenance services across our portfolio of over 5,000 council-owned homes. This is a varied and fast-paced role where you will play a key part in ensuring residents receive an efficient, high-quality repairs service. You will act as a central point of contact, working closely with residents, internal teams, and contractors to ensure repairs are accurately diagnosed, effectively scheduled, and completed in line with service standards.
Key Responsibilities
- Diagnose repair requests raised by residents and internal/external stakeholders through various channels
- Schedule and allocate repair jobs to appropriate trades, ensuring efficient use of resources and maximising productivity
- Manage repair cases from initial report through to completion, ensuring compliance with council policies and procedures
- Monitor open work orders, ensuring timely progress and closure once completed
- Maintain accurate records, including identifying and resolving duplicate or unnecessary orders
- Provide regular updates to residents, ensuring clear communication and excellent customer service
- Work collaboratively with colleagues across the Housing Service and wider Council
About You
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills, both written and verbal
- A customer-focused approach with a passion for delivering high-quality service
- Ability to problem-solve and make informed decisions when diagnosing repair issues
- Comfortable using IT systems and telephony platforms
- Ability to work both independently and as part of a team
Desirable
- Experience within housing, property maintenance, or a repairs service environment
- Knowledge of housing maintenance processes (e.g. responsive repairs, voids, planned works)
What We Offer
- Full training and structured induction programme
- Opportunity to work in a collaborative and supportive team
- A role where you can make a real difference to residents’ lives
- Career development within a forward-thinking Housing Service
Maintenance Coordinator – AR in Dunstable employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator – AR in Dunstable
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to maintenance coordination. Think about scenarios where you've successfully managed repairs or resolved issues. We want you to showcase your problem-solving skills and customer-focused approach!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, especially those that allow you to make a real difference in residents' lives. Tailor your approach to each application!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to excellent communication—just like the role requires!
We think you need these skills to ace Maintenance Coordinator – AR in Dunstable
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisational skills and customer-focused approach. We want to see how your experience aligns with the role of Maintenance Coordinator, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and teams, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Problem-Solving Abilities: We’re looking for someone who can diagnose issues effectively. In your application, share specific instances where you’ve successfully resolved problems or made informed decisions in a fast-paced environment. This will show us you’re up for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Maintenance Coordinator. Brush up on housing maintenance processes and be ready to discuss how you would diagnose repair requests and manage cases effectively.
✨Show Off Your Organisational Skills
Prepare examples that showcase your strong organisational skills. Think about times when you managed multiple priorities in a fast-paced environment and how you ensured everything ran smoothly.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to explain how you would keep residents updated and ensure they receive top-notch customer service.
✨Problem-Solving Mindset
Be ready to demonstrate your problem-solving abilities. Think of scenarios where you had to make informed decisions quickly, especially when diagnosing repair issues, and share those experiences during the interview.