At a Glance
- Tasks: Lead a team to effectively collect debts owed to the Council and drive operational performance.
- Company: Local authority focused on community service and financial recovery.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities for career advancement.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in debt recovery and strong management skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Debt Recovery Team Leader is responsible for leading and managing a debt recovery team within a local authority environment, ensuring the effective collection of monies owed to the Council across one or more debt portfolios, including Housing Benefit Overpayments, Adult Social Care, Sundry Debt and related debt recovery functions. The postholder will drive operational performance, implement debt recovery strategies, and ensure compliance with legislation, council policy and regulatory requirements to maximise income recovery, minimise bad debt and reduce financial risk.
Key Responsibilities
- Lead, motivate and manage a team of up to 15 Debt Recovery Officers to deliver high-quality debt recovery services and achieve operational targets.
- Manage recovery activities across designated debt portfolios, ensuring efficient and timely collection of outstanding debts.
- Monitor team performance through KPIs, reporting and recovery targets, taking corrective action where required.
- Implement and embed debt recovery strategies, identifying barriers to performance and driving service improvement.
- Ensure all recovery decisions, financial advice and enforcement activity comply with relevant legislation, court procedures, case law and Council policies.
- Analyse recovery data, performance reports and exceptions to improve payment allocation, recovery outcomes and operational efficiency.
- Develop staff capability through coaching, mentoring, training, performance reviews and development planning.
- Work collaboratively across departments and with external stakeholders, including government agencies, housing providers and voluntary organisations, to support effective service delivery.
- Manage employee matters in line with Council policies, including sickness absence, capability, disciplinary and performance management processes.
- Present complex financial, legislative and operational information clearly to internal and external stakeholders.
- Ensure compliance with safeguarding, equality, data protection, customer care and health & safety requirements.
Required Skills & Experience
- Experience within a local authority debt recovery / collections environment.
- Strong knowledge of debt recovery processes, legislation, court procedures and legal recovery methods.
- Experience managing staff performance, workloads, targets and operational delivery.
- Ability to analyse complex legislation, financial information and operational data to make sound decisions.
- Strong communication, stakeholder management and problem-solving skills.
- Experience working with diverse customer groups in challenging environments.
Desirable Systems Knowledge
- Oracle
- Northgate Revenue & Benefits
- Mosaic
- Debtsys
Debt Recovery Team Leader – AR employer: Carrington Blake Recruitment
As a Debt Recovery Team Leader within our local authority, you will thrive in a supportive work culture that prioritises employee development and collaboration. We offer comprehensive training and growth opportunities, ensuring you can lead your team effectively while making a meaningful impact on the community. Join us in a role where your leadership will drive operational excellence and contribute to the financial health of the Council, all within a dynamic and inclusive environment.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Team Leader – AR
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or debt recovery sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of debt recovery processes and legislation. Be ready to discuss how you've led teams and improved performance in past roles – we want to see that leadership shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges in debt recovery or managed diverse customer groups effectively. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and contributing to our mission in debt recovery.
We think you need these skills to ace Debt Recovery Team Leader – AR
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Recovery Team Leader role. Highlight your experience in debt recovery and managing teams, as well as any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about debt recovery and how you can lead our team effectively. Be sure to mention specific achievements that demonstrate your ability to drive performance and improve service delivery.
Showcase Your Leadership Skills:As a Team Leader, your leadership skills are crucial. In your application, share examples of how you've motivated and managed teams in the past. We love to see how you've developed staff capabilities and tackled challenges head-on!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Debt Recovery Stuff
Make sure you brush up on your knowledge of debt recovery processes and legislation. Familiarise yourself with the specific debts you'll be managing, like Housing Benefit Overpayments and Adult Social Care. This will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Show Off Your Leadership Skills
As a Debt Recovery Team Leader, you'll need to lead a team of up to 15 officers. Prepare examples of how you've motivated and managed teams in the past. Think about times when you’ve driven performance or implemented strategies that improved service delivery – these stories will resonate well.
✨Be Data Savvy
You'll be analysing recovery data and performance reports, so come prepared to discuss your experience with data analysis. Highlight any tools or systems you've used, like Oracle or Northgate, and be ready to explain how you've used data to make informed decisions in previous roles.
✨Communicate Clearly
Strong communication skills are key for this role, especially when presenting complex information to stakeholders. Practice explaining complicated concepts in simple terms. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to convey information effectively.
