At a Glance
- Tasks: Manage and recover outstanding debts for the Council while ensuring compliance with legislation.
- Company: Join a supportive local authority focused on fair debt recovery.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer service and collaboration.
- Why this job: Make a real difference in your community by helping manage financial responsibilities.
- Qualifications: Experience in debt recovery and knowledge of relevant legislation required.
The predicted salary is between 29700 - 36300 £ per year.
Debt Recovery & Enforcement Officer
Number of Positions
Working Arrangement
Hybrid - minimum 1-2 days per week in the office, subject to business and service requirements.
Job Purpose
To recover and enforce outstanding debts on behalf of the Council, including Council Tax, NEC Sundry Debts managed through Oracle Advanced Collections, and other Council debt portfolios.
The postholder will manage debt recovery cases efficiently, fairly and professionally, ensuring all recovery and enforcement activity complies with relevant legislation, case law, Council policies, procedures and the Council’s Debt Recovery Policy.
The role will involve working with customers, enforcement agents, courts and other stakeholders to maximise income collection while maintaining high standards of customer service.
Key Responsibilities
- Manage an allocated caseload of outstanding Council debts and maximise income collection.
- Undertake appropriate debt recovery and enforcement action in accordance with legislation, case law and Council policy.
- Assess individual cases objectively and determine the most appropriate recovery or enforcement action.
- Recover outstanding
Council Tax, sundry debts and other Council debt portfolios .
- Contact customers regarding outstanding debts and negotiate appropriate repayment arrangements where required.
- Liaise with enforcement agents, courts, customers and other relevant stakeholders to progress debt recovery cases.
- Understand and apply
County Court and/or Magistrates' Court procedures relevant to debt recovery.
- Progress cases through the appropriate stages of recovery and enforcement.
- Provide clear and accurate advice to customers regarding outstanding debts, recovery procedures and payment options.
- Deal professionally and sensitively with customers from diverse backgrounds, including challenging or complex cases.
- Maintain accurate and comprehensive records of all recovery and enforcement activity.
- Ensure all decisions and actions are properly documented and can be supported by relevant legislation, policy and evidence.
- Use relevant Council systems, including
Oracle Advanced Collections/NEC , to manage and monitor debt cases.
- Work collaboratively with internal teams and external partners to resolve debt cases effectively.
- Ensure recovery activity protects the Council’s financial interests while taking a fair and proportionate approach to customers.
- Keep up to date with relevant legislation, case law, policies and procedures affecting debt recovery and enforcement.
- Knowledge & Experience
The successful candidate should have
- Experience of debt recovery, revenues or enforcement , preferably within a local authority environment.
- Knowledge of
Council Tax recovery and/or sundry debt recovery .
- Understanding of debt enforcement procedures and relevant legislation.
- Experience of
County Court and/or Magistrates' Court procedures relating to debt recovery.
- Experience of working with enforcement agents and/or other external recovery partners.
- Ability to manage a caseload and prioritise competing demands.
- Experience of dealing directly with customers regarding sensitive or difficult financial matters.
- Good understanding of data protection, confidentiality and accurate record keeping.
- Key Skills & Competencies
- Debt Recovery & Enforcement
- able to pursue outstanding debts and take appropriate enforcement action.
- Legislation & Policy
- able to interpret and apply relevant legislation, case law and Council policies.
- Communication & Negotiation
- confident communicating with customers, courts, enforcement agents and other stakeholders.
- Numerical & Analytical Skills
- able to analyse debt information, identify appropriate recovery options and make sound decisions.
- Case Management
- able to manage a caseload accurately and progress cases within required timescales.
- Customer Service
- able to balance effective debt collection with a fair, professional and customer-focused approach.
- Decision Making
- able to assess individual circumstances and determine proportionate recovery action.
- IT & Systems
- confident using debt recovery and case management systems; experience of Oracle Advanced Collections/NEC would be advantageous.
- Working Arrangement
- This is a hybrid role , with a minimum requirement of
1-2 days per week in the office , depending on business requirements, meetings and operational service needs.
The remaining working time may be undertaken remotely, subject to operational requirements.
- Ideal Candidate
- The ideal candidate will be an experienced
Debt Recovery, Revenues or Council Tax Recovery professional who understands the full recovery process and is comfortable progressing cases towards enforcement and court action where required.
Local authority experience would be highly desirable, particularly experience involving
Council Tax recovery, sundry debts, enforcement agents and Magistrates' or County Court procedures .
#J-18808-Ljbffr
Debt Recovery & Enforcement Officer – AR employer: Carrington Blake Recruitment
As a leading employer in Harrow, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and engagement. Our commitment to professional growth is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to the Council's strategic objectives. With a focus on diversity and community impact, we offer a unique chance to make a meaningful difference in the lives of residents while enjoying a supportive and dynamic workplace.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery & Enforcement Officer – AR
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Carrington Blake Recruitment. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Carrington Blake Recruitment.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Carrington Blake Recruitment. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Debt Recovery & Enforcement Officer – AR
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Carrington Blake Recruitment and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Carrington Blake Recruitment how you can be a team player!
How to prepare for a job interview at Carrington Blake Recruitment
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Carrington Blake Recruitment.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Carrington Blake Recruitment's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
