At a Glance
- Tasks: Provide support and advice to families and professionals in a dynamic environment.
- Company: Join Cardiff Council, a supportive organisation focused on community welfare.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working hours with a focus on teamwork and collaboration.
- Why this job: Make a real difference in the lives of children and families every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 14.59 - 14.59 £ per hour.
Client
Cardiff Council
Location
County Hall, Atlantic Wharf, Cardiff, Glamorgan, CF104UW, United Kingdom
Work Pattern
Hybrid with at least 1 day agreed in the office each week.
PAYE Pay Rate
- £14.59 per hour – 30 hours a week
- Main Purpose of the Role
To provide information, advice and assistance to families and professionals contacting the Family Gateway.
The role involves managing and coordinating referrals, identifying appropriate support, and working with partner agencies to help achieve positive outcomes for children, young people and families.
- Typical Day Overview
- Respond to telephone calls and emails from families and professionals.
- Receive, assess and coordinate multiple referrals.
- Provide clear and accurate information, advice and guidance.
- Identify appropriate Early Help or partner services.
- Build positive relationships with families and professionals.
- Recognize potential safeguarding or risk concerns and seek appropriate advice.
- Liaise with social workers, Early Help teams and partner agencies.
- Update and maintain case management systems and records.
- Attend team meetings, supervision and relevant training.
- Key Skills & Responsibilities
- Excellent communication and interpersonal skills.
- Ability to quickly build rapport with a wide range of people.
- Strong organization and ability to manage multiple referrals.
- Understanding of the needs of children, young people and families.
- Ability to remain calm and resilient under pressure.
- Ability to provide accurate information and appropriate advice.
- Good IT skills, including Microsoft packages and/or case management systems.
- Ability to identify risk and know when to seek professional support.
- Effective partnership working with different agencies and professionals.
- Commitment to a family-centered, strengths-based and inclusive approach
- #J-18808-Ljbffr
OR111809 – Contact Officer G5 – Social Care Non-Qualified in Cardiff employer: Carrington Blake Recruitment
As a leading employer in Harrow, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and engagement. Our commitment to professional growth is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to the Council's strategic objectives. With a focus on diversity and community impact, we offer a unique chance to make a meaningful difference in the lives of residents while enjoying a supportive and dynamic workplace.
Contact Details:
Carrington Blake Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OR111809 – Contact Officer G5 – Social Care Non-Qualified in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Carrington Blake Recruitment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Carrington Blake Recruitment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Carrington Blake Recruitment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Carrington Blake Recruitment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace OR111809 – Contact Officer G5 – Social Care Non-Qualified in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Carrington Blake Recruitment:Before hitting send, make sure to tailor your application specifically to Carrington Blake Recruitment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Carrington Blake Recruitment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
