At a Glance
- Tasks: Support the management of temporary accommodation and assist service users with housing needs.
- Company: Somerset Council, dedicated to providing essential housing services.
- Benefits: Competitive pay, flexible work pattern, and a supportive team environment.
- Other info: Opportunity to work remotely and gain valuable experience in the housing sector.
- Why this job: Make a real difference in people's lives by helping them find suitable accommodation.
- Qualifications: GCSEs in English and Maths, good IT skills, and experience in administration or customer service.
The predicted salary is between 13.47 - 13.47 £ per hour.
- Client: Somerset Council
- PAYE Pay Rate: £13.47 per hour
- Work Pattern: 2 days in the office, 3 days remote (37 Hours a week)
- Main Purpose of the Role
To support the effective management and allocation of temporary accommodation, ensuring service users are placed in suitable accommodation and receive appropriate support.
The role also involves administering Housing Benefit claims and maintaining accurate records.
- Typical Day
- Arrange and update temporary accommodation placements.
- Liaise with service users, housing providers and internal teams.
- Check and process Housing Benefit applications.
- Update records and notify Housing Benefits of changes.
- Respond to service user enquiries and complaints.
- Monitor accommodation use and arrange inspections.
- Provide information about housing options.
- Deal with urgent issues and elevate when necessary.
Key Responsibilities
- Coordinate temporary accommodation bookings and moves.
- Maintain accurate records of placements.
- Ensure Housing Benefit applications are completed.
- Liaise with accommodation providers.
- Monitor accommodation standards and occupancy.
- Support vulnerable service users.
- Handle enquiries and complaints professionally.
- Work with other council teams to resolve issues.
- Follow relevant legislation, policies and procedures.
- Provide basic reports on temporary accommodation use.
Qualifications and Requirements
Essential
- GCSEs or equivalent, including English and Maths.
- Good IT skills, including Microsoft Word, Excel and email.
- Previous experience in administration, housing, customer service or a similar role.
- Good written and verbal communication skills.
- Ability to maintain accurate and confidential records.
- Ability to work professionally and sensitively with vulnerable people.
- Understanding of confidentiality, data protection and safeguarding.
- Ability to manage workload, prioritise tasks and meet deadlines.
Desirable
- Housing-related qualification or relevant training.
- Experience working in a local authority, housing association or homelessness service.
- Knowledge of Housing Benefit, temporary accommodation or homelessness services.
- Experience using housing or council databases.
- #J-18808-Ljbffr
OR109030 – Temporary Accommodation Assistant (Grade 14) – Housing in Bridgwater employer: Carrington Blake Recruitment
As a leading employer in Harrow, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee development and engagement. Our commitment to professional growth is evident through tailored training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to the Council's strategic objectives. With a focus on diversity and community impact, we offer a unique chance to make a meaningful difference in the lives of residents while enjoying a supportive and dynamic workplace.
Contact Details:
Carrington Blake Recruitment Recruitment Team
