At a Glance
- Tasks: Answer calls and emails about Household Waste Recycling queries in a busy contact centre.
- Company: Cheshire West & Chester Council, dedicated to community service.
- Benefits: Gain valuable experience in customer service and telephony work.
- Other info: Temporary role for 12 weeks with potential for future opportunities.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong telephony experience and excellent soft skills required.
The predicted salary is between 20000 - 25000 € per year.
The role is temporary for 12 weeks to help with implementation of a project due to go live in June. Please note The Hiring Manager (Rache Webb) is on leave May 18th – May 26th 2026 so no activity will take place with this recruitment during this time. Interviews to take place w/c 1st June with start date w/c 8th June.
Reliable Customer Service Rep, strong experience of telephony work. Strong soft skills working on behalf of Cheshire West & Chester Council in our contact centre based in Winsford Cheshire, to answer incoming calls and emails relating to Household Waste Recycling Centre queries, and any other duties as deemed appropriate relating to the role.
If you feel you would be suited to this role, or know someone who would be a great fit, please drop an email to rebeccabentum@carringtonblakerecruitment.com.
5296861 – Customer Service Representative employer: Carrington Blake Recruitment
As a Customer Service Representative for Cheshire West & Chester Council, you will be part of a supportive and community-focused environment in Winsford, where your contributions directly impact local residents. The role offers valuable experience in public service, with opportunities for professional growth and development during your temporary assignment. Join us to make a meaningful difference while enjoying a collaborative work culture that values your input and fosters teamwork.
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 5296861 – Customer Service Representative
✨Tip Number 1
Make sure you know the ins and outs of the role! Brush up on your customer service skills, especially in telephony work. We want to show that you’re not just a good fit, but the perfect fit for this Customer Service Representative position.
✨Tip Number 2
Network like a pro! Reach out to people who work at Cheshire West & Chester Council or in similar roles. We can help you find connections that might give you a leg up in the recruitment process.
✨Tip Number 3
Prepare for the interview ahead of time! Since interviews are happening w/c 1st June, we suggest practising common customer service scenarios. Show them you can handle those Household Waste Recycling Centre queries with ease!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace 5296861 – Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and telephony work. We want to see how your skills align with the role, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for the team!
Show Off Your Soft Skills:Since this role involves a lot of interaction with customers, let us know about your soft skills! Whether it’s empathy, communication, or problem-solving, we want to hear how you handle customer queries effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know the Role Inside Out
Make sure you understand the specifics of the Customer Service Representative role. Familiarise yourself with the types of queries you might handle, especially those related to Household Waste Recycling Centres. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Soft Skills
Since strong soft skills are crucial for this role, think of examples from your past experiences where you've demonstrated excellent communication, empathy, and problem-solving abilities. Be ready to discuss how you’ve handled difficult customer interactions or resolved issues effectively.
✨Prepare for Telephony Scenarios
Given the emphasis on telephony work, practice common customer service scenarios over the phone. You could even role-play with a friend to simulate answering calls and addressing customer concerns. This will help you feel more at ease during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the project and the team dynamics. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. For instance, you might ask about the biggest challenges the team faces or what success looks like in this position.
