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- Tasks: Provide admin support and assist with events at Business Durham.
- Company: Join a dynamic team focused on business development and community engagement.
- Benefits: Earn £13.05 per hour with opportunities for growth and skill development.
- Other info: Engage in exciting projects and contribute to the success of the organisation.
- Why this job: Be the first point of contact and make a difference in local business services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 28000 £ per year.
PAYE – £13.05 per hour
Description of role
To provide administrative and technical support services that supports the planning, development and delivery of business services across Business Durham.
Duties and responsibilities
- Provide a first point of contact for enquiries to Business Durham, including use of telephony and ICT systems, delivering reception and general administrative support at the Business Durham main office, visitor areas and other property sites across the portfolio as required.
- Triage and track progress of general enquiries through any appropriate communication channel including email, telephone, webform or in person.
- Support the planning and delivery of networking events across the county including attending to set up, manage the attendee registration and post event recording.
- Provide administrative and technical support services that supports the planning, development and delivery of business services, events and projects across Business Durham including funded programmes.
- Manage and maintain systems and processes that contribute to the efficient and effective operation of Business Durham.
- Support the booking and preparation of meeting rooms with relevant equipment and catering and clearing away, ensuring the office environment is maintained to a high standard.
- Provide general administrative and related support services to Business Durham service managers and officers including the raising of purchase orders for supplies and services, as required.
- Supporting colleague attendance at events including co‑ordinating travel arrangements, managing documentation, and controlling distribution of invitations and tickets.
- Assisting in the preparation of presentations, briefing documents and reports.
- Record and send all outgoing mail and receive and distribute incoming post for Business Durham staff.
- To contribute, as necessary, to the overall management and success of the organisation as a whole.
- To participate in working groups and inter departmental teams whose work contributes towards the delivery of effective and efficient services and assists in achieving the Council’s key outcomes.
- To undertake time limited projects as agreed with Business Durham management team.
- To undertake any such duties as may reasonably be required commensurate with the level of responsibility and competence of the post.
5295922 – Customer Services Assistant employer: Carrington Blake Recruitment
Contact Detail:
Carrington Blake Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5295922 – Customer Services Assistant
✨Tip Number 1
Get to know the company! Research Business Durham and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Assistant, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Attend local events or online meetups related to Business Durham. Connecting with current employees can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at Business Durham.
We think you need these skills to ace 5295922 – Customer Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Assistant role. Highlight your relevant experience in administrative support and customer service, showing us how you can be a great fit for Business Durham.
Showcase Your Communication Skills: Since this role involves being the first point of contact, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling enquiries through various channels.
Highlight Event Management Experience: If you've got experience in planning or supporting events, make sure to include that! We want to see how you can contribute to networking events and manage attendee registrations effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrington Blake Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like providing administrative support and managing enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
As a Customer Services Assistant, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling enquiries and explaining your past experiences.
✨Showcase Your Organisational Skills
Since the role involves managing events and administrative tasks, be ready to discuss how you stay organised. Share specific examples of how you’ve successfully managed multiple tasks or events in the past, highlighting your ability to prioritise and maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.