At a Glance
- Tasks: Lead a dynamic Pre-Sales team and deliver top-notch customer support.
- Company: Join Viessmann, a global leader in sustainable energy solutions.
- Benefits: Competitive salary, training opportunities, and a focus on professional growth.
- Other info: Full training provided; great career development in a supportive environment.
- Why this job: Make a real impact in customer service while promoting sustainability.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.
Role Overview
In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
- Leading and managing the Pre-Sales team to deliver outstanding customer support
- Developing apprentices within the team and supporting their professional growth
- Overseeing team skills development and coordinating training initiatives
- Managing government schemes, including MCS umbrella and other relevant programmes
- Supporting the introduction of new equipment into the product portfolio
- Assisting in the design and sale of equipment for both small and large-scale projects
- Providing support across domestic and commercial heating product lines
- Ensuring accurate handling of customer data, billing information, and product specifications
What We're Looking For
- Experience in customer service and/or pre-sales support
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- Ability to work with structured processes while maintaining a customer-centric approach
- Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements:
- IT Skills
- People skills
- Time management skills
- Communication and presentation skills
- An understanding of government schemes an advantage but full training will be given.
- An understanding of ASHP's an advantage but full training will be given
Technician, Customer Service in Telford employer: Carrier
Carrier is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets collaboration. With a strong focus on employee growth, the company provides comprehensive benefits, including a competitive salary and bonus structure, alongside ample opportunities for career advancement within the HVAC sector. Join a team that values leadership and technical excellence, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technician, Customer Service in Telford
✨Tip Number 1
Get to know the company inside out! Research Viessmann's products and values, especially their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Viessmann team.
We think you need these skills to ace Technician, Customer Service in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technician, Customer Service role. Highlight any customer service or team leadership experience you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable solutions and how your background aligns with our mission at Viessmann. Keep it concise but impactful!
Showcase Your Skills:Don’t forget to mention your IT skills and any relevant technical knowledge in your application. We love candidates who can demonstrate their understanding of heating products or government schemes, even if it's just a little bit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrier
✨Know Your Stuff
Make sure you understand Viessmann's products and services, especially in heating and energy solutions. Brush up on the latest trends in sustainability and how they relate to customer service. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Since the role involves managing a Pre-Sales team, be ready to discuss your previous leadership experiences. Prepare examples of how you've developed team members or improved processes. This will demonstrate your capability to lead and inspire others.
✨Customer-Centric Mindset
Viessmann values outstanding customer support, so think of specific instances where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you handle queries effectively, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to sustainability and customer service. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
