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For Companies At a Glance
- Tasks: Learn and support the HVAC industry while providing technical assistance to customers and engineers.
- Company: Carrier, a global leader in heating and cooling technology.
- Benefits: Starting salary of £20,000, funded study options, and 25 days holiday.
- Why this job: Kick-start your career with hands-on experience and expert mentoring in a rewarding environment.
- Qualifications: GCSEs in English, Maths, and ICT or Engineering; keen learners welcome!
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 16000 - 24000 £ per year.
Who are we
We are Carrier, a global leader in heating, air conditioning, and refrigeration technology. We are known for inventing and providing a wide range of cooling and heating solutions—whether it’s for homes, offices, or even huge commercial buildings. Our products include air conditioners, chillers, rooftop units, and refrigeration systems.
Why join us
A Carrier apprenticeship is a great opportunity to kick-start your career with a global leader in climate and energy solutions. You’ll gain hands-on experience, earn a salary, and work towards industry-recognised qualifications. Learning from industry-leading experts and skilled engineers, you’ll develop the technical and practical skills needed for a successful future. With expert mentoring, structured training, and clear career progression, we provide the perfect foundation for long-term success. If you’re looking for a rewarding career with excellent development opportunities, a Carrier apprenticeship is the ideal place to start.
What you’ll be doing
- The main goal of this role is to learn and understand the HVAC industry with the aim of being able to support our Customers, Internal Engineers and Sales Teams with Technical support.
- Manage inbound calls from customers and engineers.
- Investigate customer’s problems, providing technical assistance on Viessmann products installed in the field both via the telephone and email.
- Parts identification and selection for spare part enquiries.
- Handling technical enquiries related to design, performance, approval, production, and operation of Viessmann products.
- Preparing and maintaining technical documentation, help sheets, reports and records on our internal CRM system.
- Any other duties as reasonably required to assist Viessmann technical operations.
What we’re looking for:
- Grade C/4 or above in GCSE English, Maths, and ICT OR Engineering.
- Full UK driving license.
- Someone who is keen to learn, ask questions and wants to be involved – bright and inquisitive with a hunger for learning.
- Good written English.
- An interest in Engineering and the HVAC industry.
- Good problem solver.
- Computer literate and know the basics on Microsoft Office.
- Confident and articulate.
What we offer
- A starting salary of £20,000.
- A range of fully funded study options once you complete your apprenticeship. This means you can choose the path that’s right for you, whether that’s further vocational training or academic degrees.
- Complete Gas Engineering Operative course (level 3) at Shrewsbury College.
- Aiming to complete full Gas ACS accreditation.
- Apprentice events and awards ceremonies.
- 25 days holiday plus bank holidays.
Benefits
- Central Platform hosting employee rewards and recognition initiatives and health and wellbeing resources.
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Apprentice Technical Advisor in Telford employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Technical Advisor in Telford
✨Tip Number 1
Get to know the company! Research Carrier and its products. Understanding what we do will help you stand out in interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As an Apprentice Technical Advisor, you'll be handling calls and emails. Role-play with a friend or family member to get comfortable with technical discussions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to job referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Carrier team.
We think you need these skills to ace Apprentice Technical Advisor in Telford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for engineering and the HVAC industry shine through. We love seeing candidates who are eager to learn and grow with us, so don’t hold back on expressing your excitement about the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention your GCSEs and any relevant experience that showcases your problem-solving abilities and interest in technical support.
Keep It Clear and Concise: We appreciate a well-structured application! Use clear language and keep your sentences concise. This not only makes it easier for us to read but also demonstrates your good written English skills, which are essential for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Carrier
✨Know Your HVAC Basics
Before the interview, brush up on your knowledge of the HVAC industry. Familiarise yourself with common terms and concepts related to heating, ventilation, and air conditioning. This will show your genuine interest in the field and help you answer technical questions confidently.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare to discuss how you would handle technical inquiries or problems. This demonstrates your problem-solving skills and readiness to support customers effectively.
✨Show Your Eagerness to Learn
During the interview, express your enthusiasm for learning and growing within the company. Share examples of how you've pursued knowledge in the past, whether through coursework or personal projects. This aligns perfectly with Carrier's focus on development and mentorship.
✨Practice Good Communication Skills
Since you'll be managing inbound calls and emails, practice articulating your thoughts clearly. Conduct mock interviews with friends or family to refine your communication style. Being confident and articulate will leave a positive impression on your interviewers.
