At a Glance
- Tasks: Drive aftermarket sales growth and enhance customer relationships across the UK.
- Company: Join a leading company in the service sales industry with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for cross-functional collaboration and professional growth.
- Why this job: Make a real impact by driving sales and improving customer satisfaction.
- Qualifications: University degree and 3 years of experience in service sales or customer service.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Service Sales Manager to drive aftermarket sales growth and strengthen customer relationships across the UK. This role focuses on spare parts, accessories, retrofit solutions, and service sales while enhancing market coverage and customer satisfaction. The position combines commercial, technical, and customer service responsibilities and operates under general supervision, managing moderately complex business and customer scenarios.
Key Responsibilities
- Drive and exceed spare parts and accessories sales targets in terms of revenue, margin, and volume.
- Build and maintain strong relationships with Service Partner Management, parts personnel, Key Retail Customer Accounts, and internal stakeholders.
- Identify opportunities to improve market coverage and increase spare parts turnover.
- Manage local remanufacturing programs and nominated suppliers.
- Ensure appropriate stock levels for retail customers in coordination with Service Partner Management.
- Prepare and provide regular reports on spare parts and accessories forecasts, performance, and market activity.
- Manage aftermarket retrofit options programs to further expand service offerings.
- Analyse the current Carrier Transicold parts portfolio and its competitive positioning in the market.
- Identify grey market challenges and develop targeted action plans to capture this business.
- Provide customers with accurate technical information related to spare parts and service solutions.
- Develop and execute spare parts promotional campaigns aligned with local management strategy.
- Serve as the primary spare parts point of contact for retail customers.
- Collaborate with CTUK and CTE CRC parts departments to support and drive regional and global programs.
- Support updates to contract marketing brochures for Service Partners, customers, and Key Account Managers.
- Respond to customer inquiries via telephone and electronic channels and resolve moderately complex issues.
- Collect, analyse, and interpret customer interaction data to identify trends and recommend service process improvements.
- Develop documentation to support the resolution of complex customer issues and complaints.
- Coordinate with sales, production, shipping, and warehouse teams to expedite orders and resolve delivery issues.
- Manage inventory to prevent surplus or obsolete stock at third-party warehouses and CTUK.
- Support the development and enhancement of parts ordering IT systems for retail customers.
- Maintain accurate activity and opportunity records within Salesforce.
- Anticipate exceptional requirements to support improvement initiatives or safety-related rectification work.
- Provide aftersales support for assigned customer contracts.
Requirements
- University Degree or equivalent.
- Minimum of 3 years of relevant experience in service sales, aftermarket operations, or customer service.
- Strong theoretical to advanced professional knowledge supported by practical experience.
- Working knowledge of Carrier organization, programs, and systems.
Skills
- Customer‑centric mindset.
- Strong communication and interpersonal skills.
- Problem‑solving and analytical thinking.
- Ability to manage moderately complex customer and business scenarios.
- Cross‑functional collaboration.
- CRM proficiency (Salesforce preferred).
Equal Opportunity Statement
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Service Sales Manager employer: Carrier
Carrier is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets collaboration. With a strong focus on employee growth, the company provides comprehensive benefits, including a competitive salary and bonus structure, alongside ample opportunities for career advancement within the HVAC sector. Join a team that values leadership and technical excellence, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Sales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Know their spare parts and service offerings inside out, so you can impress them with your knowledge and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Service Sales Manager. Highlight your customer-centric mindset and problem-solving skills to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Sales Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Sales Manager role. Highlight your experience in aftermarket sales and customer service, and don’t forget to mention any relevant achievements that show how you’ve driven sales growth in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Be specific about your experience with spare parts and accessories sales, and how you’ve built strong customer relationships.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex customer issues or improved processes in previous roles. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Carrier
✨Know Your Numbers
Make sure you’re familiar with the sales targets and performance metrics relevant to the role. Be ready to discuss how you've driven sales growth in previous positions, and bring specific examples of how you exceeded targets or improved customer satisfaction.
✨Build Rapport
Since this role involves a lot of relationship management, practice building rapport during your interview. Show genuine interest in the interviewer's experiences and insights about the company. This will demonstrate your customer-centric mindset and interpersonal skills.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to spare parts and service solutions. Be prepared to answer questions about aftermarket operations and how you would handle complex customer scenarios. This shows that you can provide accurate technical information and support customers effectively.
✨Showcase Your Problem-Solving Skills
Think of examples where you’ve successfully resolved customer issues or improved processes. Highlight your analytical thinking and problem-solving abilities, as these are crucial for managing moderately complex business scenarios in this role.
