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For Companies At a Glance
- Tasks: Support sales by managing customer orders and ensuring smooth communication.
- Company: Join Carrier, a global leader in climate and energy solutions.
- Benefits: Competitive salary, sales bonus, company vehicle, and 25 days holiday.
- Other info: Great career progression opportunities and a supportive, inclusive work environment.
- Why this job: Be part of a team that makes a positive impact on people and the planet.
- Qualifications: Experience in sales support or customer service and proficiency in CRM/ERP systems.
The predicted salary is between 25000 - 32000 £ per year.
As a Sales Support Administrator, you will play a key role in supporting the sales process by managing customer orders, maintaining accurate data in CRM/ERP systems, and ensuring smooth communication between customers and internal teams. Your work will help ensure timely deliveries, high service quality, and an efficient sales operation.
What will I be doing?
- Manage and process customer orders in a timely and accurate manner
- Monitor and maintain shared inboxes, ensuring effective communication with customers and internal teams
- Use CRM/ERP systems to create, track, and update orders, quotes, and documentation
- Send order confirmations and proactively communicate any issues or delays to customers
- Support Regional Sales Managers (RSMs) with queries and order-related matters
- Validate customer purchase orders against quotes and ensure pricing accuracy
- Handle returns (RMA), credit requests, and related documentation
- Coordinate with customers to ensure correct delivery details and prevent order issues
- Prepare and maintain accurate service and order documentation
- Collaborate with internal teams to resolve queries and improve processes
- Ensure all orders are completed, tracked, and updated according to timelines
- Maintain high standards of customer service and responsiveness
Requirements
- Experience in sales support, order management, or customer service roles
- Experience working with CRM/ERP systems (e.g. Salesforce, Oracle or similar)
- Strong understanding of order processing and sales administration workflows
- High level of attention to detail and accuracy
- Strong organizational and time management skills
- Good communication skills (written and verbal)
- Ability to work collaboratively with sales teams and other internal stakeholders
- Proficiency in MS Office (especially Excel and Outlook)
- Problem-solving mindset with a proactive and customer-focused approach
- Ability to manage multiple tasks and work under deadlines
- willingness to learn and adapt to new systems and processes
Benefits
- Competitive base salary dependent on experience
- Sales bonus
- Company Vehicle or cash allowance
- 25 Days Holiday + bank holiday
- Holiday purchase scheme
- Company Pension
- Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations
About us
Carrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise. Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever. We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet.
Sales Support Administrator employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to sales support and order management. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at Carrier!
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Administrator role. Highlight your experience with CRM/ERP systems and any relevant sales support or customer service roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re detail-oriented right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Carrier
✨Know Your CRM/ERP Systems
Familiarise yourself with the CRM/ERP systems mentioned in the job description, like Salesforce or Oracle. Be ready to discuss your experience with these tools and how you've used them to manage orders and customer data effectively.
✨Showcase Your Attention to Detail
As a Sales Support Administrator, accuracy is key. Prepare examples from your past roles where your attention to detail made a difference, whether it was catching an error in an order or ensuring documentation was spot on.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating how you would handle customer queries or internal communications. Think of specific scenarios where you successfully resolved issues through clear communication.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss times when you've faced challenges in sales support or order management. Highlight your proactive approach to problem-solving and how you collaborated with teams to find solutions.