Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales operations by managing customer orders and providing top-notch service.
- Company: Join a dynamic team in Plymouth, UK, focused on customer satisfaction.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Embrace a supportive work environment with equal opportunity for all.
- Why this job: Be the backbone of sales support and make a real difference for customers.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
The Sales Support Assistant will provide sales, customer service, and administrative support to UK and Export spare parts customers. This role is critical in ensuring efficient order processing, accurate customer communication, and smooth day-to-day sales operations. Working under immediate supervision, the role supports all aspects of Sales Support activities, including order management, customer queries, and administrative tasks.
Key Responsibilities
- Customer Service & Order Management: Handle customer enquiries via phone and email, providing accurate parts, pricing, and availability information using ERP systems and internal tools. Process UK and Export customer orders in a timely manner, including issuing order acknowledgements. Manage customer return requests and issue return authorisation notes.
- Invoicing & Export Documentation: Raise manual credit notes and invoices as required. Prepare export shipment documentation, including commercial invoices and certificates of origin.
- Reporting & Administration: Produce and share regular reports with customers, including backlog and shipment updates. Carry out general administrative duties such as filing, archiving, and ad hoc office support.
- Compliance & Safety: Ensure adherence to company policies, procedures, and quality standards. Comply with Environmental, Health & Safety (EHS) requirements, including PPE and reporting protocols.
Role Purpose
To support UK and Export spare parts customers by delivering efficient sales support, high-quality customer service, and reliable administrative assistance.
Requirements
- Previous experience in customer service and administrative roles.
- Strong communication and organisational skills.
- Ability to work accurately and manage multiple tasks.
Equal Opportunity
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Sales Operations Assistant in Plymouth employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Assistant in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and services, especially in sales support. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves customer service, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Operations Assistant in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. We want to see how your skills match the Sales Support Assistant role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves handling customer enquiries, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Carrier
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Operations Assistant inside out. Familiarise yourself with order management processes, customer service best practices, and any relevant ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. Think about your previous experiences and how they relate to the responsibilities outlined in the job description. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Communication Skills
As a Sales Operations Assistant, strong communication is key. During the interview, demonstrate your ability to communicate effectively by being clear and concise in your answers. Don't hesitate to ask for clarification if you don't understand a question—this shows you're engaged and willing to ensure accurate communication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the tools they use for order management, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.