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- Tasks: Manage post-order processes and provide technical support to sales and project teams.
- Company: Join a leading HVAC company with a focus on innovation and teamwork.
- Benefits: Competitive salary, quarterly bonuses, 25 days holiday, and hybrid work options.
- Why this job: Be the key link between customers and our dynamic Data Centre team.
- Qualifications: Experience in technical sales or project delivery, especially in HVAC.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Role: Technical Solutions Engineer, HVAC
Location: Wimbledon office / Hybrid
Contract type: Full time, permanent
The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle. This role is critical to the commercial performance of the UK&I Data Centre business unit. The Technical Solutions Engineer manages the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership.
Responsibilities
- Connects customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, and assists the project delivery team with coordination of manufacturing, logistics and commissioning activities.
- Support the Sales team with customer enquiries and tender bids.
- Direct engagement with clients, consultants and designers to produce detailed and accurate selections.
- Manage the end-to-end post-order process from order receipt through to delivery.
- Manage the review and approval of Technical Submittals with the Project management team.
- Act as the main point of contact for customers post-sale, providing clear and proactive communication.
- Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery.
Qualifications
- Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry.
- Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.
- Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process.
- Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation.
- Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders.
- Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.
What can we offer you?
- Competitive base salary.
- 15% bonus (paid quarterly).
- 25 Days Holiday.
HVAC Technical Solutions Engineer in London employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Technical Solutions Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate, especially in the Data Centre space. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Technical Solutions Engineer, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace HVAC Technical Solutions Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Solutions Engineer. Highlight your experience in HVAC and any relevant technical sales or project delivery roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Data Centre team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can handle complex situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Carrier
✨Know Your HVAC Stuff
Make sure you brush up on your technical knowledge related to HVAC systems. Be ready to discuss specific products, processes, and how they relate to the role. This will show that you’re not just familiar with the basics but can also engage in deeper conversations about technical solutions.
✨Master the Post-Order Process
Since this role involves managing the post-order process, it’s crucial to understand how this works. Prepare to explain how you would handle order processing, customer communication, and coordination with various teams. Use examples from your past experiences to illustrate your points.
✨Show Off Your Stakeholder Skills
This position requires strong stakeholder management skills. Think of instances where you’ve successfully influenced or collaborated with different teams. Be ready to share these stories during the interview to demonstrate your ability to operate effectively in a matrix organisation.
✨Practice Clear Communication
Excellent communication is key for this role, especially when dealing with complex customer situations. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you can handle escalations smoothly.
