At a Glance
- Tasks: Lead a customer service team and ensure top-notch service delivery.
- Company: Join Carrier, a global leader in climate and energy solutions.
- Benefits: Enjoy competitive salary, generous holidays, and career development opportunities.
- Other info: Be part of a supportive, inclusive team that values innovation and excellence.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 24785 - 49420 £ per year.
About Carrier Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. We improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do.
We are looking for an experienced Customer Service Centre Supervisor to join our growing Customer Service Hub in Livingston. In this role, you will lead a small customer service team while ensuring the highest standards of customer service and supporting the day-to-day operations of our depot network. This is an excellent opportunity to develop your leadership skills, make a real impact on customer satisfaction, and contribute to the continued success of our business.
This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.
As a Customer Service Centre Supervisor you will be responsible for:
- Leading the day-to-day activities of the Customer Service Centre team, providing coaching, guidance and performance support to ensure high levels of customer service.
- Working closely with the Depot Manager to ensure the efficient running of daily operations and quickly resolve operational challenges.
- Managing customer enquiries, preparing quotations, processing orders and coordinating equipment availability, transport and deliveries.
- Building strong customer relationships by managing customer accounts, purchase orders, invoice queries and identifying opportunities to grow existing business.
- Overseeing on-hire, off-hire, equipment exchanges, documentation and administrative processes while ensuring compliance with company procedures.
- Managing customer and supplier account creation through Carrier systems, including completion of compliance processes.
- Supporting month-end activities, operational reporting and maintaining accurate customer and business records.
- Identifying new business opportunities, generating sales leads and supporting the wider sales strategy.
- Ensuring compliance with quality standards while collaborating with colleagues across Carrier Rental Systems to deliver an outstanding customer experience.
To be successful in this role you should have:
- Previous experience in a customer service, sales support or operational environment.
- Previous experience supervising or leading a customer service team.
- Strong customer service and relationship management skills.
- Excellent communication skills – verbal and written.
- Strong organisational and time management skills.
- A proactive approach with excellent problem-solving abilities.
- Commercial awareness and the ability to identify business opportunities.
- Excellent telephone manner.
- IT literacy, including Microsoft Office applications.
- Flexibility, adaptability and a commitment to delivering excellent customer service.
What we offer:
- Base salary + 15% LIP bonus
- Generous pension scheme
- Stable working hours from Monday to Friday
- Paid sick leave
- 25 days holiday + bank holidays
- Comprehensive onboarding and ongoing support from your manager
- Career development opportunities within a global organisation
- Supportive and collaborative team environment
- Access to our Benefits Central platform
Our commitment to you: As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.
The values that guide us are respect, integrity, inclusion, innovation, and excellence. We're excited for you to join us and make a difference!
Pay Range: The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Equal Treatment and Non-Discrimination: Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
Application Deadline: Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 30 June 2026.
Customer Service Centre Supervisor in Livingston employer: Carrier
Carrier is an exceptional employer, offering a dynamic work environment in Wimbledon where innovation meets collaboration. With a strong focus on employee growth, the company provides comprehensive benefits, including a competitive salary and bonus structure, alongside ample opportunities for career advancement within the HVAC sector. Join a team that values leadership and technical excellence, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Supervisor in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carrier. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carrier before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Supervisor in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carrier:Your cover letter is your chance to shine! Tell us why you want to work at Carrier specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carrier!
How to prepare for a job interview at Carrier
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
