At a Glance
- Tasks: Diagnose and resolve HVAC issues while delivering top-notch customer service.
- Company: Join Viessmann, a leader in sustainable climate solutions.
- Benefits: Enjoy competitive salary, vehicle, overtime, and 25 days annual leave.
- Other info: Work autonomously in a dynamic environment with excellent career growth.
- Why this job: Make a real impact in energy efficiency and sustainability.
- Qualifications: ACS qualified gas engineer with HVAC experience and strong problem-solving skills.
The predicted salary is between 36000 - 44000 £ per year.
About us
Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessmann combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial and industrial markets across the world. They continue to shape the future of energy efficiency through smart, integrated solutions that drive sustainability and comfort.
Role: Field Service Engineer
Location: Field Based Regional coverage – Surrey / Berkshire region
Contract type: Full time, permanent
As a Field Service Engineer at Viessmann, you are responsible for completing warranty and chargeable repairs/breakdowns plus service activities. You will start and finish your working day from your home location while travelling to customer sites across your assigned geographical area. You will have a high level of autonomy, using your technical expertise to diagnose issues, resolve problems, and ensure exceptional customer service is delivered at every opportunity.
What will the key responsibilities be?
- Completing warranty, chargeable repairs/breakdowns and service visits in the postcode areas SL, GU, KT, TW, CR.
- Diagnose technical issues and coordinate effective solutions to ensure timely resolution.
- Coordinate problem resolution, customer service and other personnel to expedite repairs.
- Maintain records of performance reports.
- Delivering best in class customer service on-site in residential properties.
Requirements
- ACS qualified gas engineer (CCN1 and CENWAT mandatory).
- Demonstrable technical experience gained within the HVAC, heating, or related industry.
- Have a high attention to detail.
- Strong fault-finding and problem-solving skills.
- Have a confident and adaptable work style.
- Have excellent communication skills.
- Ability to work closely with and develop relationships with clients.
- Valid UK driving licence.
- Desirable - Heat Pump experience & F-Gas certification.
Benefits
- Competitive salary depending on experience.
- Vehicle.
- Overtime.
- Annual bonus.
- 25 days annual leave + bank holidays.
- Company pension.
- Employee Assistance/Wellbeing Programmes.
- Life Assurance.
We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at. We will make every effort to meet your needs in accordance with applicable laws.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Field Service Technician in England employer: Carrier
Carrier is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a dynamic work culture that values inclusivity and innovation. As a Marine HVAC Field Service Engineer, you will benefit from extensive training and development opportunities while working in diverse environments across Europe, ensuring that your skills are continuously enhanced. With a competitive rewards package and a commitment to equal treatment, Carrier empowers you to make a meaningful impact in the maritime and offshore sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in England
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Field Service Technician in England
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Carrier's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Carrier. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Carrier
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Carrier.
