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- Tasks: Provide top-notch customer service via inbound calls and support various teams.
- Company: Join Chubb, a global leader in fire safety and security solutions with over 200 years of experience.
- Benefits: Enjoy a starting salary of £19,000, generous pension, free parking, and fully funded study opportunities.
- Why this job: Be part of a supportive team culture that values your contributions and offers career growth.
- Qualifications: Six months of customer service experience and strong communication skills are preferred.
- Other info: Ideal for those living near Blackburn; flexible shifts from 8am to 6pm, Monday to Friday.
The predicted salary is between 19000 - 26600 £ per year.
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Date Posted:
2021-07-14-07:00
Country:
United Kingdom
Location:
Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR, UK.
Chubb Fire & Security, part of the global Carrier group of businesses, is currently recruiting for a number of Customer Service Advisors to join various teams within the Customer Contact Centre in our Blackburn office (BB1 2PR).
You will be working a 37.5 hour week, Monday to Friday on DAY shifts between 8am and 6pm, for example 8:30am-4:30pm.
The main goal of these roles is to provide the best customer service to both out internal and external customers that call into the Centre. You will be working with a variety of stakeholders – field based Engineers, Account Managers, our Branch network and also our external customers. You will be working closely with the Customer Service Team Leaders and Operations Managers helping to provide the best experience possible for our customers.
What will you be doing as a Customer Service Advisor?
To be successful in this role you will:
What can we offer you?
More about us:
Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.3 million sites around the world. Chubb is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building and cold chain solutions.
We welcome applications from talented Call Centre Agents, Customer Service Advisors, Customer Advisors, Contact Centre Advisors who live in a commutable distance to Blackburn (BB1 2PR), this could include Preston, Chorley, Burnley, Darwen, Leyland, Fulwood, Rawtenstall, Great Harwood, Bolton, Horwich, Clitheroe, Nelson, Longridge or Whalley. #chubb
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Customer Service Advisor employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Chubb's services and values. Understanding their commitment to fire safety and security will help you align your responses during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the fast-paced environment of a call centre and demonstrate your ability to handle customer inquiries effectively.
✨Tip Number 3
Highlight any previous experience in customer service, especially in call centres. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery in past roles.
✨Tip Number 4
Showcase your teamwork skills by discussing how you've collaborated with colleagues in previous jobs. Emphasising your ability to work well within a team will resonate with the collaborative nature of the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor at Chubb. Tailor your application to highlight relevant experience and skills that match these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly any call centre or telephone-based roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your communication skills and ability to work under pressure, as these are crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Advisor.
How to prepare for a job interview at Carrier
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Effective Communication
Since the role requires strong telephone and communication skills, practice clear and concise responses. During the interview, focus on articulating your thoughts well and listening actively to the interviewer.
✨Familiarise Yourself with the Company
Research Chubb Fire & Security and understand their services and values. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to prioritise tasks or manage pressure, and be ready to explain your thought process and actions.
