Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Order-to-Cash process and be the go-to contact for customers post-sale.
- Company: Join Carrier, a global leader in heating and cooling solutions with over 100 years of innovation.
- Benefits: Enjoy a competitive salary, bonus potential, generous holiday, and career progression opportunities.
- Why this job: Make a real impact by supporting customers and ensuring smooth order delivery.
- Qualifications: Experience in customer care or operations, with strong IT and collaboration skills.
- Other info: Be part of a socially responsible company that values diversity and talent development.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Customer Care Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post‑sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third‑party suppliers, proactive customer communication, and support throughout the delivery lifecycle.
Responsibilities
- Manage the end‑to‑end Order‑to‑Cash process from order receipt through to delivery and invoicing.
- Accurately enter, maintain, and update customer orders within the system.
- Raise and manage purchase orders with Carrier factories and approved third‑party suppliers.
- Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
- Act as the main point of contact for customers post‑sale, providing clear and proactive communication.
- Manage customer queries relating to orders, delivery, documentation, and invoicing.
- Support the coordination and resolution of service, delivery, and operational issues raised by customers.
- Act as the initial point of contact for post‑sale enquiries relating to warranty, quality, technical issues, or breakdowns.
Qualifications
- Experience in a customer care, order processing, or operations administration role within a technical, manufacturing, or project‑based environment.
- Ideally familiarity with ERP systems (SAP S/4HANA or similar preferred).
- Ability to manage multiple priorities and work effectively in a fast‑paced environment.
- Strong customer‑focus with a proactive and solutions‑oriented mindset.
- Strong collaboration and team integration.
- Strong IT skills including MS Office.
Benefits
- Competitive base salary.
- Up to ÂŁ7,500 bonus per annum.
- 25 Days Holiday + bank holidays.
- Holiday purchase scheme.
- Company pension scheme.
- Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long‑term career aspirations.
About Us
Carrier is the world’s leader in high‑technology heating, air‑conditioning and refrigeration solutions. We have a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air‑conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well as our people.
Customer Care Administrator in City of London employer: Carrier
Contact Detail:
Carrier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Customer Care Administrator, clear and proactive communication is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love to see candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Care Administrator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and order processing. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Customer Care Administrator role and how you can contribute to our team at Carrier. Keep it concise but impactful!
Showcase Your IT Skills: Since strong IT skills are essential for this role, mention any experience you have with ERP systems or MS Office. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrier
✨Know the Order-to-Cash Process
Familiarise yourself with the Order-to-Cash (OTC) process, as it's central to the role. Be ready to discuss how you’ve managed similar processes in past roles and highlight any specific experiences with order processing or customer care.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your strong customer focus and proactive communication skills. Think of situations where you resolved customer queries or improved their experience, as this will resonate well with the interviewers.
✨Brush Up on ERP Systems
If you have experience with ERP systems like SAP S/4HANA, make sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you can quickly adapt to new software.
✨Demonstrate Team Collaboration
Since collaboration is key in this role, think of examples where you worked effectively within a team. Highlight how you contributed to resolving operational issues or supported colleagues in achieving common goals.