At a Glance
- Tasks: Drive aftermarket sales growth and enhance customer relationships across the UK.
- Company: Carrier Global Corporation, a leader in climate and energy solutions.
- Benefits: Inclusive environment, professional growth, and commitment to innovation.
- Other info: Dynamic role with opportunities for career advancement and cross-functional collaboration.
- Why this job: Join a team making a real impact on customer satisfaction and service solutions.
- Qualifications: 3+ years in service sales or customer service with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Location: United Kingdom
Employment Type: Full-time
Build a career with confidence. Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.
About the Role
We are seeking a Service Sales Manager to drive aftermarket sales growth and strengthen customer relationships across the UK. This role focuses on spare parts, accessories, retrofit solutions, and service sales while enhancing market coverage and customer satisfaction. The position combines commercial, technical, and customer service responsibilities and operates under general supervision, managing moderately complex business and customer scenarios.
Key Responsibilities
- Sales Activities – Spare Parts, Options & Accessories
- Drive and exceed spare parts and accessories sales targets in terms of revenue, margin, and volume.
- Build and maintain strong relationships with Service Partner Management, parts personnel, Key Retail Customer Accounts, and internal stakeholders.
- Identify opportunities to improve market coverage and increase spare parts turnover.
- Manage local remanufacturing programs and nominated suppliers.
- Ensure appropriate impress stock levels for retail customers in coordination with Service Partner Management.
- Prepare and provide regular reports on spare parts and accessories forecasts, performance, and market activity.
- Manage aftermarket retrofit options programs to further expand service offerings.
- Aftermarket & Service Marketing
- Analyse the current Carrier Transicold parts portfolio and its competitive positioning in the market.
- Identify grey market challenges and develop targeted action plans to capture this business.
- Provide customers with accurate technical information related to spare parts and service solutions.
- Develop and execute spare parts promotional campaigns aligned with local management strategy.
- Serve as the primary spare parts point of contact for retail customers.
- Collaborate with CTUK and CTE CRC parts departments to support and drive regional and global programs.
- Support updates to contract marketing brochures for Service Partners, customers, and Key Account Managers.
- Customer Service, Operations & Support
- Respond to customer inquiries via telephone and electronic channels and resolve moderately complex issues.
- Collect, analyse, and interpret customer interaction data to identify trends and recommend service process improvements.
- Develop documentation to support the resolution of complex customer issues and complaints.
- Coordinate with sales, production, shipping, and warehouse teams to expedite orders and resolve delivery issues.
- Manage inventory to prevent surplus or obsolete stock at third-party warehouses and CTUK.
- Support the development and enhancement of parts ordering IT systems for retail customers.
- Maintain accurate activity and opportunity records within Salesforce.
- Anticipate exceptional requirements to support improvement initiatives or safety-related rectification work.
- Provide aftersales support for assigned customer contracts.
Requirements
- University Degree or equivalent.
- Minimum of 3 years of relevant experience in service sales, aftermarket operations, or customer service.
- Strong theoretical to advanced professional knowledge supported by practical experience.
- Working knowledge of Carrier organization, programs, and systems.
Skills
- Customer-centric mindset.
- Strong communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to manage moderately complex customer and business scenarios.
- Cross-functional collaboration.
- CRM proficiency (Salesforce preferred).
Our Commitment
Our greatest assets are the expertise, creativity, and passion of our employees. We foster an inclusive environment that encourages innovation, collaboration, and professional growth. At Carrier, we are committed to developing talent, driving engagement, and delivering excellence—The Carrier Way.
Call to Action
Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Service Sales Manager in Chester employer: Carrier
Carrier Global Corporation is an exceptional employer that prioritises the growth and well-being of its employees while leading the way in intelligent climate and energy solutions. With a strong commitment to innovation and customer satisfaction, employees enjoy a collaborative work culture that fosters professional development and inclusivity. Located in the UK, the role of Service Sales Manager offers unique opportunities to engage with diverse stakeholders and drive impactful sales initiatives, all within a supportive environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Sales Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Sales Manager role.
✨Tip Number 2
Prepare for interviews by researching Carrier and its market position. Understand their products and services inside out. We want you to impress them with your knowledge and show how you can drive aftermarket sales growth!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in service sales and how you’ve built customer relationships in the past. We suggest doing mock interviews with friends or using online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to make a difference in the climate and energy solutions space.
We think you need these skills to ace Service Sales Manager in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Sales Manager role. Highlight your experience in service sales and customer relationships, and don’t forget to mention any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can help drive aftermarket sales growth. Keep it concise but impactful!
Showcase Your Customer-Centric Mindset:In your application, emphasise your customer-centric approach. Share examples of how you've successfully managed customer relationships or resolved complex issues in the past. We love to see that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrier
✨Know Your Stuff
Make sure you understand the ins and outs of service sales, especially in aftermarket operations. Brush up on Carrier's products and services, particularly spare parts and retrofit solutions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully built relationships with customers or resolved complex issues. Highlight your problem-solving skills and how you’ve used them to enhance customer satisfaction. This will demonstrate that you align with the company's commitment to putting customers at the centre of everything.
✨Be Ready for Technical Questions
Since the role involves a mix of commercial and technical responsibilities, expect questions that test your technical knowledge. Familiarise yourself with common challenges in the aftermarket sector and think about how you would address them. This preparation will help you tackle any technical queries with ease.
✨Demonstrate Collaboration Skills
The job requires cross-functional collaboration, so be prepared to discuss how you've worked with different teams in the past. Share specific examples of how you coordinated with sales, production, or customer service teams to achieve a common goal. This will show that you can thrive in a collaborative environment.
