Business Development Lead

Carrier now has an opportunity for a Business Development Lead based ideally commutable to our Wimbledon or Stockport office. You will be responsible for leading the growth of our customer base to achieve 2026 growth ambitions across multiple service aftermarket revenue streams. The role will also include cross liaison with inside sales resource to ensure standardisation across quotation and follow up processes, and will include a mixture of responsibilities across both client retention and growth.

What will you be doing?

• Manage specialist Service Agreement sellers to ensure that portfolio growth targets are achieved - this covers new equipment conversion to contract, and re-capture of new contracts from competitors.
• Ensure a robust standard works is developed to manage the process of conversion to Carrier maintenance contract following new equipment sale and installation.
• Ensure detailed customer profiling is carried out to support accurate client contact plans for all responsible revenue streams.
• Deployment of standard work process for renewal of existing service agreements.
• Ensure growth strategies and tactics are deployed to enhance customer engagement and maximise share.
• Work closely with cross functional teams to realise process efficiencies throughout the selling process.
• Recruit as required, to ensure adequate sales coverage across revenue streams.
• Establish a regular and rigorous sales cadence to measure activities and achieve sales plans.
• Provide timely feedback and effective performance management of individuals within the sales team.

Requirements

• Experience of managing teams in a service driven industry. Knowledge of HVAC is desired but not essential.
• Strong sales oriented background with demonstrable experience of driving targeted growth initiatives.
• Experience of supporting process transformation, developing standard work, and implementing change.
• Experience of marketing campaign management would be an advantage.
• Presentation skills and ability to conduct senior level client meetings.
• Strong communication skills.
• UK Driving Licence.
• IT Literate with at least 5 years experience of using CRM as a management tool (Salesforce or similar).

Benefits

• Very competitive base salary.
• Bonus scheme.
• Company car or cash allowance.
• 25 Days Holiday + bank holiday.
• Holiday purchase scheme.
• Company Pension.
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations.

About Carrier

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.