HVAC Technical Solutions Engineer

The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

This role is critical to the commercial performance of the UK&I Data Centre business unit. The Technical Solutions Engineer manages the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership. The role connects customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, and supports the project delivery team with coordination of manufacturing, logistics and commissioning activities.

• Support the Sales team with customer enquiries and tender bids
• Direct engagement with clients, consultants and designers to produce detailed and accurate selections
• Manage the end-to-end post-order process from order receipt through to delivery
• Manage the review and approval of Technical Submittals with the Project management team
• Act as the main point of contact for customers post-sale, providing clear and proactive communication
• Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery

To be successful in this role you will have/be:

• Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry
• Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions
• Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process
• Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation
• Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders
• Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well as our people.