Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Order-to-Cash process and ensure customer satisfaction.
- Company: Carrier Solutions, a leader in heating and cooling technology.
- Benefits: Competitive salary, bonuses, 25 days holiday, and career progression.
- Why this job: Join a respected company making a global impact in sustainability.
- Qualifications: Experience in customer care or order processing; strong IT skills.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Care Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.
The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.
- Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
- Accurately enter, maintain, and update customer orders within the system.
- Raise and manage purchase orders with Carrier factories and approved third-party suppliers.
- Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
- Act as the main point of contact for customers post-sale, providing clear and proactive communication.
- Manage customer queries relating to orders, delivery, documentation, and invoicing.
- Support the coordination and resolution of service, delivery, and operational issues raised by customers.
- Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.
To be successful in this role you will have/be:
- Experience in a customer care, order processing, or operations role within a technical, manufacturing, or project-based environment.
- Ideally have familiarity with ERP systems (SAP S/4HANA or similar preferred).
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong customer-focus with a proactive and solutions-oriented mindset.
- Strong collaboration and team integration.
- Strong IT skills including MS Office.
Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well as our people.
Customer Care Administrator employer: Carrier Transicold Polska Sp. z o.o.
Contact Detail:
Carrier Transicold Polska Sp. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know the company! Research Carrier Solutions and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Administrator, you'll be the main point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Carrier Solutions. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Administrator role. Highlight your experience in order processing and customer care, especially if you've worked in a technical or manufacturing environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience with ERP systems or managing customer queries.
Showcase Your Communication Skills: As a Customer Care Administrator, communication is key. In your application, demonstrate your ability to communicate clearly and proactively. Whether it's through your CV or cover letter, let us know how you've successfully managed customer relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Carrier!
How to prepare for a job interview at Carrier Transicold Polska Sp. z o.o.
✨Know the Order-to-Cash Process
Familiarise yourself with the Order-to-Cash (OTC) process, as it's central to the Customer Care Administrator role. Be ready to discuss how you’ve managed similar processes in past roles and how you can ensure smooth order processing and customer satisfaction.
✨Showcase Your Customer Focus
Prepare examples that highlight your strong customer-focus and proactive communication skills. Think of situations where you resolved customer queries or improved their experience, as this will demonstrate your fit for the role.
✨Brush Up on ERP Systems
If you have experience with ERP systems like SAP S/4HANA, be sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you can quickly learn and adapt to new technologies.
✨Demonstrate Team Collaboration
Since collaboration is key in this role, think of examples where you worked effectively within a team. Highlight your ability to manage multiple priorities and how you contributed to achieving team goals, especially in fast-paced environments.