At a Glance
- Tasks: Deliver excellent customer service and support sales in a dynamic team environment.
- Company: Join a leading UK supplier of pumps and generator rental equipment.
- Benefits: Base salary plus bonus, stable hours, paid sick leave, and 25 days holiday.
- Other info: Be part of a supportive team that values diversity and innovation.
- Why this job: Kickstart your career with comprehensive training and real opportunities for growth.
- Qualifications: Previous customer service experience and strong administrative skills required.
The predicted salary is between 28800 - 43200 £ per year.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.
From the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.
This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.
As a Customer Service Centre Agent you will be responsible for:
- To complete all daily administration within our Depot network to a high standard including on-hires, off hires & exchanges.
- To be the first point of contact when customers call.
- To liaise and work effectively with the company’s operational & sales teams.
- Pro-actively Identify and develop “New Business” opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.
- Work to specified timeline in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.
Who we’re looking for
To be successful in the role you should have:
- Previous customer service or sales support experience.
- Good Communication skills – verbal and written.
- Self-motivated.
- Time management and organisational skills.
- Flexibility and adaptability.
- Commitment to customer service excellence and best in class results.
- Excellent telephone manner essential.
- IT Literate with MS Office skills.
What we offer
- Base salary + 15% bonus
- Stable working hours from Monday to Friday (8-5pm)
- Paid sick leave
- 25 days of holidays + bank holidays
- Comprehensive onboarding training and support of line manager
- Small but supportive team
- Access to the benefits central
Your journey with us
- Initial call with our sourcing/recruitment team
- Interview with the Manager
Our commitment to you
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
Pay Range
The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 21 September 2026
Use of AI in Recruitment
Technology‑enabled tools may support parts of the recruitment process, with oversight by people.
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Customer Service Centre Agent in Livingston employer: Carrier Rental Systems UK and Ireland
At Carrier Rentals - SLD Pumps & Power, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Livingston. With comprehensive onboarding, ongoing training, and a clear path for career development, our employees are empowered to grow their skills while contributing to our mission of delivering exceptional customer service. Enjoy a stable work-life balance with competitive benefits, including a base salary plus bonus, generous holiday allowance, and a commitment to diversity and inclusion that fosters innovation and teamwork.
Contact Details:
Carrier Rental Systems UK and Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Agent in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carrier Rental Systems UK and Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carrier Rental Systems UK and Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Agent in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carrier Rental Systems UK and Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Carrier Rental Systems UK and Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carrier Rental Systems UK and Ireland!
How to prepare for a job interview at Carrier Rental Systems UK and Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
