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- Tasks: Deliver excellent customer service and support sales in a dynamic team environment.
- Company: Join a leading UK supplier of pumps and generator rental equipment.
- Benefits: Base salary plus bonus, stable hours, paid sick leave, and 25 days holiday.
- Other info: Be part of a supportive team that values diversity and innovation.
- Why this job: Kickstart your career with comprehensive training and real opportunities for growth.
- Qualifications: Previous customer service experience and strong administrative skills required.
The predicted salary is between 28800 - 43200 £ per year.
We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.
From the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.
This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.
As a Customer Service Centre Agent you will be responsible for:
- Generating and processing hire and sales quotations efficiently.
- Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
- Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
- Equipment availability, and organizing transport to meet customer timelines.
- Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
- Identifying new business opportunities, generating leads, and booking appointments for the sales team.
- Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.
- Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
Who we’re looking for
To be successful in the role you should have:
- Previous customer service or sales support experience.
- Proactive approach focused on customers
- Very good administrative skills and attention to detail
- Very good command of MS Office
- Strong time management skills and ability to work with deadlines
What we offer
- Base salary + 15% bonus
- Stable working hours from Monday to Friday (8-5pm)
- Paid sick leave
- 25 days of holidays + bank holidays
- Comprehensive onboarding training and support of line manager
- Small but supportive team
- Access to the benefits central
We’re excited for you to join us and make a difference!
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Customer Service Centre Agent employer: Carrier Rental Systems UK and Ireland
Contact Detail:
Carrier Rental Systems UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carrier Rentals and their services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous experience in customer service or sales support. Highlight specific examples where you went above and beyond to help a customer or solve a problem.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Centre Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Centre Agent role. Highlight your previous customer service or sales support experience, and show us how your skills align with what we're looking for.
Show Off Your Skills: We want to see your administrative skills shine! Mention your proficiency in MS Office and any relevant tools you've used. Attention to detail is key, so give examples of how you've demonstrated this in past roles.
Be Proactive: In your application, let us know about times when you took the initiative to solve a problem or improve a process. We love candidates who are proactive and focused on customer satisfaction!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Carrier Rental Systems UK and Ireland
✨Know the Company Inside Out
Before your interview, take some time to research Carrier Rentals and their role in the equipment rental industry. Understanding their services, values, and recent developments will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your proactive approach and how you resolved issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Your Administrative Prowess
Given the emphasis on administrative skills in the job description, be ready to discuss your experience with MS Office and any relevant tools. You might even want to mention how you've managed deadlines and maintained attention to detail in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.