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- Tasks: Manage post-order processes and provide technical support to sales and project teams.
- Company: Join a leading HVAC company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be the key link between customers and our Data Centre team, making a real impact.
- Qualifications: Experience in technical sales or project delivery, especially in HVAC or building services.
- Other info: Fast-paced environment with strong career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.
This role is critical to the commercial performance of the UK&I Data Centre business unit. The Technical Solutions Engineer manages the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership.
What will you be doing?
- The role connects customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, supports the project delivery team with coordination of manufacturing, logistics and commissioning activities.
- Support the Sales team with customer enquiries and tender bids.
- Direct engagement with clients, consultants and designers to produce detailed and accurate selections.
- Manage the end-to-end post-order process from order receipt through to delivery.
- Manage the review and approval of Technical Submittals with the Project management team.
- Act as the main point of contact for customers post-sale, providing clear and proactive communication.
- Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery.
To be successful in this role you will have/be:
- Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry.
- Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.
- Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process.
- Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation.
- Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders.
- Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.
HVAC Technical Solutions Engineer employer: Carrier HVAC Europe
Contact Detail:
Carrier HVAC Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Technical Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss HVAC systems and project delivery processes. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only gives you a better chance but also keeps you in the loop about any new roles that pop up in the HVAC sector!
We think you need these skills to ace HVAC Technical Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Solutions Engineer. Highlight your experience in HVAC and any relevant technical sales or project delivery roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing post-order processes and supporting multi-disciplinary teams, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your excellent communication skills in your application. We love candidates who can handle complex situations with ease, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Carrier HVAC Europe
✨Know Your HVAC Stuff
Make sure you brush up on your technical knowledge related to HVAC systems. Be ready to discuss specific products, processes, and how they relate to the role. This will show that you’re not just familiar with the basics but can also engage in detailed discussions.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or managed escalations in the past. This will demonstrate your ability to handle complex situations confidently.
✨Understand the Order-to-Delivery Process
Familiarise yourself with the order-to-delivery lifecycle. Be prepared to explain how you would manage this process and what steps you think are crucial for ensuring a smooth transition from order receipt to delivery. This shows you understand the operational side of the role.
✨Prepare for Stakeholder Management Questions
Think about your experiences working with cross-functional teams. Be ready to discuss how you’ve influenced decisions or resolved conflicts among different stakeholders. This will highlight your ability to navigate a matrix organisation effectively.