At a Glance
- Tasks: Support sales operations and provide top-notch customer service to our clients.
- Company: Join Carrier, a leader in climate and energy solutions with a diverse workforce.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a global company.
- Why this job: Make a real impact by helping customers and ensuring smooth sales processes.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 25000 - 32000 € per year.
Role: Sales Support Assistant
Location: Plymouth, UK
Full/Part-time: Full time
Build a Career with Confidence. Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.
About the Role
The Sales Support Assistant will provide sales, customer service and administrative support to UK and Export spare parts customers. This role is critical in ensuring efficient order processing, accurate customer communication and smooth day-to-day sales operations. Working under immediate supervision, the role supports all aspects of Sales Support activities, including order management, customer queries and administrative tasks.
Key Responsibilities
- Customer Service & Order Management: Handle customer enquiries via phone and email, providing accurate parts, pricing and availability information using ERP systems and internal tools. Process UK and Export customer orders in a timely manner, including issuing order acknowledgements. Manage customer return requests and issue return authorisation notes.
- Invoicing & Export Documentation: Raise manual credit notes and invoices as required. Prepare export shipment documentation, including commercial invoices and certificates of origin.
- Reporting & Administration: Produce and share regular reports with customers, including backlog and shipment updates. Carry out general administrative duties such as filing, archiving and ad hoc office support.
- Compliance & Safety: Ensure adherence to company policies, procedures and quality standards. Comply with Environmental, Health & Safety (EHS) requirements, including PPE and reporting protocols.
Role Purpose
To support UK and Export spare parts customers by delivering efficient sales support, high-quality customer service and reliable administrative assistance.
Requirements
Minimum Requirements: Previous experience in customer service and administrative roles. Strong communication and organisational skills. Ability to work accurately and manage multiple tasks.
Additional Information Summary: This position is for a Sales Support Assistant who works under immediate supervision. The role provides sales support, performs administrative tasks and offers basic technical assistance while supporting all Sales Support activities.
Our Commitment to You: Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide an environment that attracts, develops and retains top talent, fosters teamwork and drives innovation for the benefit of our customers. Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Sales Operations Assistant employer: Carrier Global Corporation
Carrier Global Corporation is an exceptional employer, offering a dynamic work environment in Plymouth that prioritises employee growth and development. With a commitment to innovation and sustainability, employees are encouraged to contribute ideas and collaborate within a diverse team, ensuring that every voice is heard. The company provides comprehensive benefits and fosters a culture of teamwork, making it an ideal place for those seeking meaningful and rewarding careers in sales support.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and services, especially in sales support. This will help you answer questions confidently and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Sales Support Assistant, you'll need to handle customer queries effectively. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering top-notch customer service.
We think you need these skills to ace Sales Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Assistant role. Highlight your previous customer service and administrative experience, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves handling customer enquiries, make sure to demonstrate your strong communication skills in your application. Use clear and professional language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Carrier Global Corporation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Assistant role. Familiarise yourself with the key responsibilities like order management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios and administrative tasks. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe your experience with order processing?' This will help you articulate your skills effectively.
✨Showcase Your Organisational Skills
Since this role requires managing multiple tasks, be ready to discuss how you stay organised. Share specific examples from your past experiences where you successfully juggled various responsibilities, and mention any tools or methods you use to keep track of your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
