Contracts Technical Controller

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

The role is part of Carrier Transicold, which helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 50 years, Carrier Transicold has been an industry leader, providing customers around the world with advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units, and trailer refrigeration systems.

A Contracts Technical Controller will be responsible for processing, validating, and reporting on OEM Factory Warranty & Repair & Maintenance Contract claims while working closely with Authorised Service Partners and maintaining accuracy in documentation.

As a Contracts Technical Controller, you will be responsible for:

• Processing all repair claim types within the agreed timescales ensuring all required documentation is correct and attached to the claim.
• Validation for scheduled claims that the correct service & maintenance activity has been carried out based on unit history & customer requirements.
• Ensuring all claim lines have been submitted with the correct repair tasks codes & parts (if required).
• Ensuring Running Hours & Odometer readings recorded on claims fall in line with previous repairs for that unit.
• Producing internal & external reports as defined & required, e.g. refrigerant usage, customer recharges, unit analysis.
• Collating required information & producing PowerPoint presentations for customer reviews.
• Liaising with Authorised Service Partners to discuss and resolve current issues around claim submission.
• Assisting business (where required) in providing information & reports for internal teams or Customers.
• Developing your knowledge on Carrier Transicold products through self-training and Carrier Transicold training courses.
• Developing an effective & productive working relationship with other team members and departments.

To be successful in the role, you should have:

• Previous experience in the Refrigeration industry, ideally Transport Refrigeration or sound technical understanding of refrigeration equipment from an allied trade.
• Administrative / Customer Service experience will be beneficial.
• Proficiency with Microsoft packages Outlook, Excel, Word, and PowerPoint.
• Strong customer focus.
• Data validation & reporting skills.

What we offer:

• Medical & Dental private healthcare.
• Life Insurance.
• Possibility to work from home once a week after probation period.
• Small but supportive team.
• Comprehensive onboarding process with the support of the line manager.
• Stable working hours from Monday - Friday.
• 25 days of holiday + bank holidays.
• Pension scheme.

Our commitment to you: As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. The values that guide us are respect, integrity, inclusion, innovation, and excellence. We’re excited for you to join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.