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- Tasks: Provide technical support for burners and boilers, assisting installers and engineers.
- Company: Join Riello, a global leader in heating and cooling technology with a focus on innovation.
- Benefits: Enjoy 25 days holiday, life insurance, pension scheme, and opportunities for career development.
- Why this job: Be part of a diverse team that values creativity and fosters innovation in a fast-paced environment.
- Qualifications: Experience in mechanical and electrical environments, strong communication skills, and good computer proficiency required.
- Other info: Work remotely or from our Huntingdon office, with stable hours from Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Country: United Kingdom
Location: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UK
Role: Burner & Boiler Technical Support
Location: UK Remote / Huntingdon
Contract: Perm, full
Company Overview: Riello (A Carrier's company) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial, and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals, and collaborators. Riello is a market leader in combustion technology, having developed an extensive range of safe and sustainable burners powered by blends of hydrogen or biofuels with ultra-low NOx emissions.
About the Role: The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.
Responsibilities:
- Management of Riello Ltd technical helpline
- Answering technical queries via telephone and email
- Providing technical support to Riello Ltd sales & service team
- Assisting with Riello training courses
- Assisting with technical burner specification works (hands-on)
- Updating internal technical files (website)
Minimum Requirements:
- A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
- Good communication skills, good telephone manner
- Good computer skills (especially MS Office)
- Ability to work under own initiative and also as part of a team
- Ability to work in challenging / fast-paced environment
What We Offer:
- Salary based on candidate's experience
- Access to benefits central
- 25 days of holidays + bank holidays
- Stable working hours from Monday to Friday
- Life insurance
- Pension scheme
- Paid sick leave
- Opportunities for development within the company's structure
Our Commitment to You: Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Burner & Boiler Technical Support employer: Carrier Global Corporation
Contact Detail:
Carrier Global Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burner & Boiler Technical Support
✨Tip Number 1
Familiarise yourself with Riello's products and technologies. Understanding their range of burners and the specifics of combustion technology will help you answer technical queries more effectively during interviews.
✨Tip Number 2
Brush up on your fault diagnostics skills. Being able to demonstrate your problem-solving abilities in real-world scenarios can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves answering technical queries via telephone, being clear and concise will be crucial.
✨Tip Number 4
Show your enthusiasm for continuous learning. Mention any relevant training or courses you've taken, as this aligns with Riello's commitment to employee development and innovation.
We think you need these skills to ace Burner & Boiler Technical Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Burner & Boiler Technical Support position. Tailor your application to highlight relevant experience in mechanical and electrical environments, especially with combustion and burner systems.
Craft a Strong CV: Your CV should clearly showcase your technical skills, communication abilities, and any relevant experience. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riello as a company. Highlight your background in technical support and how it aligns with the company's commitment to innovation and customer service. Make sure to mention your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the technical support role.
How to prepare for a job interview at Carrier Global Corporation
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of mechanical and electrical systems, especially forced draught combustion and burner systems. Be prepared to discuss specific examples from your past experience that demonstrate your technical expertise.
✨Demonstrate Communication Skills
Since the role involves answering technical queries via phone and email, practice articulating complex technical concepts in a clear and concise manner. Consider role-playing with a friend to simulate potential interview questions.
✨Highlight Problem-Solving Abilities
Prepare to discuss scenarios where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to work under pressure.
✨Familiarise Yourself with Riello's Products
Research Riello's range of products and their applications. Understanding their technology and innovations will not only impress your interviewers but also show your genuine interest in the company and its mission.
