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For Companies At a Glance
- Tasks: Drive aftermarket sales growth and enhance customer relationships across the UAE.
- Company: Carrier Global Corporation, a leader in climate and energy solutions.
- Benefits: Inclusive environment, professional growth, and commitment to employee engagement.
- Other info: Dynamic role with opportunities for career advancement and cross-functional collaboration.
- Why this job: Join a team that values innovation and makes a real impact on the planet.
- Qualifications: 3+ years in service sales or customer service with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: United Kingdom
Employment Type: Full-time
Build a career with confidence at Carrier Global Corporation, a global leader in intelligent climate and energy solutions. We are committed to creating solutions that matter for people and our planet for generations to come.
About the Role
We are seeking a Service Sales Manager to drive aftermarket sales growth and strengthen customer relationships across the UAE. This role focuses on spare parts, accessories, retrofit solutions, and service sales while enhancing market coverage and customer satisfaction. The position combines commercial, technical, and customer service responsibilities and operates under general supervision, managing moderately complex business and customer scenarios.
Key Responsibilities
- Sales Activities – Spare Parts, Options & Accessories
- Drive and exceed spare parts and accessories sales targets in terms of revenue, margin, and volume.
- Build and maintain strong relationships with Service Partner Management, parts personnel, Key Retail Customer Accounts, and internal stakeholders.
- Identify opportunities to improve market coverage and increase spare parts turnover.
- Manage local remanufacturing programs and nominated suppliers.
- Ensure appropriate impress stock levels for retail customers in coordination with Service Partner Management.
- Prepare and provide regular reports on spare parts and accessories forecasts, performance, and market activity.
- Manage aftermarket retrofit options programs to further expand service offerings.
- Aftermarket & Service Marketing
- Analyse the current Carrier Transicold parts portfolio and its competitive positioning in the market.
- Identify grey market challenges and develop targeted action plans to capture this business.
- Provide customers with accurate technical information related to spare parts and service solutions.
- Develop and execute spare parts promotional campaigns aligned with local management strategy.
- Serve as the primary spare parts point of contact for retail customers.
- Collaborate with CTUK and CTE CRC parts departments to support and drive regional and global programs.
- Support updates to contract marketing brochures for Service Partners, customers, and Key Account Managers.
- Customer Service, Operations & Support
- Respond to customer inquiries via telephone and electronic channels and resolve moderately complex issues.
- Collect, analyse, and interpret customer interaction data to identify trends and recommend service process improvements.
- Develop documentation to support the resolution of complex customer issues and complaints.
- Coordinate with sales, production, shipping, and warehouse teams to expedite orders and resolve delivery issues.
- Manage inventory to prevent surplus or obsolete stock at third-party warehouses and CTUK.
- Support the development and enhancement of parts ordering IT systems for retail customers.
- Maintain accurate activity and opportunity records within Salesforce.
- Anticipate exceptional requirements to support improvement initiatives or safety-related rectification work.
- Provide aftersales support for assigned customer contracts.
Requirements
- University Degree or equivalent.
- Minimum of 3 years of relevant experience in service sales, aftermarket operations, or customer service.
- Strong theoretical to advanced professional knowledge supported by practical experience.
- Working knowledge of Carrier organization, programs, and systems.
Skills
- Customer-centric mindset.
- Strong communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Ability to manage moderately complex customer and business scenarios.
- Cross-functional collaboration.
- CRM proficiency (Salesforce preferred).
Our Commitment
Our greatest assets are the expertise, creativity, and passion of our employees. We foster an inclusive environment that encourages innovation, collaboration, and professional growth. At Carrier, we are committed to developing talent, driving engagement, and delivering excellence—The Carrier Way.
Call to Action
Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Service Sales Manager employer: Carrier Corporation
Contact Detail:
Carrier Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Sales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Sales Manager role.
✨Tip Number 2
Prepare for those interviews by researching Carrier Global Corporation inside out. Understand their products, values, and market position. We want you to show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in service sales and customer relations clearly. We suggest rehearsing common interview questions and scenarios related to aftermarket sales to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Sales Manager role. Highlight your experience in service sales and customer relationships, and don’t forget to mention any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can help drive aftermarket sales growth. Keep it concise but impactful!
Showcase Your Customer-Centric Mindset: In your application, emphasise your customer-centric approach. Share examples of how you've successfully managed customer relationships or resolved complex issues in the past. We love to see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Carrier Corporation
✨Know Your Stuff
Make sure you understand the ins and outs of service sales, especially in aftermarket operations. Brush up on Carrier's products and services, particularly spare parts and retrofit solutions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully built relationships with customers or resolved complex issues. Highlight your problem-solving skills and how you’ve used them to enhance customer satisfaction. This will demonstrate that you align with the company's focus on putting customers at the centre of everything.
✨Be Ready for Technical Questions
Since the role involves a mix of commercial and technical responsibilities, expect questions that test your technical knowledge. Familiarise yourself with common challenges in the aftermarket sector and think about how you would address them. This preparation will help you tackle any technical queries with ease.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with different teams to achieve a common goal. Be ready to discuss how you can collaborate with sales, production, and logistics teams to improve service delivery. Showing that you can work well across functions will be a big plus for the interviewers.