At a Glance
- Tasks: Support sales operations and provide top-notch customer service to our clients.
- Company: Join Carrier, a leader in climate and energy solutions with a focus on innovation.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Dynamic role with opportunities for growth and development in a global company.
- Why this job: Be part of a team that makes a real difference for customers and the planet.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Location: Plymouth, UK
Full/Part-time: Full time
Build a Career with Confidence. Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.
About the Role: The Sales Support Assistant will provide sales, customer service, and administrative support to UK and Export spare parts customers. This role is critical in ensuring efficient order processing, accurate customer communication, and smooth day-to-day sales operations.
Key Responsibilities:
- Customer Service & Order Management: Handle customer enquiries via phone and email, providing accurate parts, pricing, and availability information using ERP systems and internal tools. Process UK and Export customer orders in a timely manner, including issuing order acknowledgements. Manage customer return requests and issue return authorisation notes.
- Invoicing & Export Documentation: Raise manual credit notes and invoices as required. Prepare export shipment documentation, including commercial invoices and certificates of origin.
- Reporting & Administration: Produce and share regular reports with customers, including backlog and shipment updates. Carry out general administrative duties such as filing, archiving, and ad hoc office support.
- Compliance & Safety: Ensure adherence to company policies, procedures, and quality standards. Comply with Environmental, Health & Safety (EHS) requirements, including PPE and reporting protocols.
Role Purpose: To support UK and Export spare parts customers by delivering efficient sales support, high-quality customer service, and reliable administrative assistance.
Minimum Requirements: Previous experience in customer service and administrative roles. Strong communication and organisational skills. Ability to work accurately and manage multiple tasks.
Additional Information: This position is for a Sales Support Assistant who works under immediate supervision. The role provides sales support, performs administrative tasks, and offers basic technical assistance while supporting all Sales Support activities.
Our Commitment to You: Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide an environment that attracts, develops, and retains top talent, fosters teamwork, and drives innovation for the benefit of our customers. Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Sales Operations Assistant employer: Carrier Corporation
Carrier Global Corporation is an exceptional employer that prioritises the growth and well-being of its employees in Plymouth, UK. With a commitment to innovation and sustainability, the company fosters a collaborative work culture where diverse talents thrive, offering ample opportunities for professional development and career advancement. Employees benefit from a supportive environment that values teamwork and customer-centric solutions, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their products and values inside out, so you can show them you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more you practice, the more natural it will feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Sales Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Assistant role. Highlight your previous experience in customer service and administrative roles, and don’t forget to showcase your strong communication and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we want to see your personality!
Showcase Relevant Experience:When filling out your application, be sure to include specific examples of your past work that relate to order management and customer service. We love seeing how you’ve handled customer queries or processed orders efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Carrier Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Support Assistant. Familiarise yourself with order management processes, customer service best practices, and any relevant ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves handling customer enquiries, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you successfully resolved customer issues or managed multiple tasks. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
Even if the company has a casual dress code, it's always better to err on the side of professionalism for an interview. Choose smart-casual attire that reflects your respect for the opportunity. First impressions matter, and looking polished can set a positive tone for the conversation.
