At a Glance
- Tasks: Lead and transform our UK Service Operations for HVAC and Residential services.
- Company: Carrier, a global leader in climate and energy solutions.
- Benefits: Competitive salary, comprehensive benefits, and professional development opportunities.
- Other info: Join a diverse team committed to innovation and continuous improvement.
- Why this job: Shape the future of service operations while making a real impact on sustainability.
- Qualifications: Proven leadership in service operations with strong commercial awareness.
The predicted salary is between 50000 - 125500 £ per year.
About Carrier
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life-saving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do.
About the Role
We are looking for an experienced and inspirational UK Service Operations Director to lead the transformation and growth of our Commercial HVAC and Residential Service businesses across the UK. Reporting to the UK Managing Director, this senior leadership role is responsible for the overall operational and financial performance of the UK Service business. You will drive operational excellence, improve profitability, enhance customer satisfaction, and support the continued growth of our service offering, including digital and connected services. This role requires regular travel across the UK.
Key Responsibilities
- Lead the operational and financial performance of the UK Service business, ensuring delivery of revenue, gross margin, EBIT, cash flow, and profitability targets.
- Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation.
- Drive continuous improvement initiatives that increase operational efficiency, productivity, and profitability across field and back-office teams.
- Ensure the consistent delivery of high-quality service operations while maintaining standardised processes and best practices.
- Partner closely with the UK Service Sales Director to accelerate service growth, increase order intake, and expand recurring revenue opportunities.
- Lead the implementation and adoption of connected and digital service solutions to enhance customer value.
- Monitor operational performance through key performance indicators and implement corrective actions where required.
- Develop strategic action plans to improve pricing performance, gross margins, and overall business performance.
- Build strong executive relationships with key customers, acting as a senior sponsor for strategic accounts.
- Lead, coach, and develop a high-performing Service organisation, supporting talent acquisition, succession planning, and employee development.
- Promote a culture of safety, ethics, compliance, and operational excellence across all Service teams.
- Ensure compliance with all company policies, health and safety standards, and applicable UK legislation.
- Collaborate with regional and European leadership teams to support strategic initiatives and continuous business improvement.
What You Will Bring
We are looking for a proven operational leader who combines strong commercial awareness with a passion for developing people and delivering exceptional customer service.
Required Experience
- Significant leadership experience within a service, maintenance, engineering, or technical operations environment.
- Demonstrated success managing large operational teams within a complex, multi-site organisation.
- Strong commercial and financial management experience, including budgeting, forecasting, and profit and loss responsibility.
- Experience leading operational transformation and continuous improvement initiatives.
- Proven ability to develop high-performing teams through coaching, mentoring, and leadership.
- Excellent stakeholder management and communication skills, with the ability to influence at executive level.
- Strong analytical and problem-solving skills with a data-driven approach to decision making.
- Experience working with ERP and field service management systems such as SAP, ServiceMax, or similar platforms.
- Proficiency with Microsoft Office applications.
Desirable
- Bachelor's degree in Engineering, Business Administration, or a related discipline.
- Knowledge of Commercial HVAC, Residential HVAC, Building Services, or a related technical industry.
- Experience leading digital service transformation and connected service solutions.
Why Join Carrier?
Carrier offers an environment where innovation, collaboration, and continuous improvement are at the heart of everything we do. You'll have the opportunity to shape the future of our UK Service business while working with talented colleagues across Europe and around the world. We offer competitive compensation, comprehensive benefits, professional development opportunities, and the chance to make a real impact in a global organisation committed to sustainability and technological innovation.
Our Commitment to Inclusion
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 31 July 2026.
UK Service Operations Leader in London employer: Carrier Corporation
Carrier is an exceptional employer that prioritises innovation and sustainability, offering a dynamic work environment where employees are empowered to make a meaningful impact. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in a collaborative office setting, the Purchasing & Compliance Co-Ordinator role allows for regular interaction across various departments, fostering a culture of teamwork and support.
StudySmarter Expert Advice🤫
We think this is how you could land UK Service Operations Leader in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like UK Service Operations Leader at Carrier Corporation!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Carrier Corporation or be willing to refer you for that UK Service Operations Leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Carrier Corporation who’s on the lookout for their next UK Service Operations Leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time UK Service Operations Leader role at Carrier Corporation!
We think you need these skills to ace UK Service Operations Leader in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Carrier Corporation. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Carrier Corporation
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Carrier Corporation. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
