At a Glance
- Tasks: Resolve technical issues, perform repairs, and deliver top-notch customer service.
- Company: Viessmann, a leader in sustainable heating and energy solutions.
- Benefits: Competitive salary, company vehicle, 25 days leave, and career progression.
- Other info: Enjoy autonomy and flexibility while working across diverse locations.
- Why this job: Join a forward-thinking company making a real impact on energy sustainability.
- Qualifications: ACS Qualified gas engineer with strong communication and technical skills.
The predicted salary is between 30000 - 40000 € per year.
About Us: For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations.
As a Field Service Technician, you will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. You'll be responsible for performing warranty and paid repairs, providing product training to employees and customers, and supporting the sales team in growing their UK sales. We offer a "home" position, starting and ending the day at your location, covering a wide geographic area and customer properties. Driving skills are essential for this role.
Location: Covering sections of the Peterborough, Nottinghamshire, Leicestershire, Lincolnshire. (PE, NG, LE, LN postcodes)
As a Field Service Technician, you'll be responsible for:
- Complete warranty and chargeable repairs/breakdowns
- Maintain records of performance reports
- Deliver product training to staff and customers
- Support the Sales Team in the development of sales in the UK
- Deliver best in class Customer Service on-site in residential properties
To be successful in this role, you should have:
- ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)
- Able to demonstrate technical expertise gained through industry experience
- Have a high attention to detail
- Have a confident and adaptable work style
- Have excellent communication skills
- Ability to work closely with and develop relationships with clients
What we offer:
- Competitive salary
- Company vehicle
- Upselling bonus
- 25 days annual leave (Excluding bank holidays)
- Annual bonus scheme
- Company pension
- Employee Assistance/Wellbeing Programmes
- Life assurance
- Career Progression
Field Service Technician I employer: Carrier Corporation
Viessmann is an exceptional employer that prioritises both innovation and sustainability, creating a work environment where Field Service Technicians can thrive. With a strong focus on employee growth, competitive salaries, and comprehensive benefits including a company vehicle and annual bonus scheme, Viessmann fosters a culture of autonomy and support. Working in the picturesque regions of Peterborough, Nottinghamshire, Leicestershire, and Lincolnshire, you'll enjoy the flexibility of a home-based position while contributing to meaningful energy solutions for future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician I
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Viessmann on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service roles. Think about how your skills as an ACS qualified gas engineer can shine through. We want to see your confidence and adaptability in action!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in the past. This will demonstrate your technical expertise and ability to deliver top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Viessmann team.
We think you need these skills to ace Field Service Technician I
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your ACS qualifications and any relevant technical experience in your application. We want to see how your skills align with the role of a Field Service Technician, so don’t hold back!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention how your past experiences relate to the responsibilities listed in the job description. It helps us see why you’re the perfect fit!
Communicate Clearly:Since excellent communication is key for this position, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrier Corporation
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around heating and energy solutions. Be ready to discuss your ACS qualifications and any relevant experience you've had in the field. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Customer Service Skills
As a Field Service Technician, delivering top-notch customer service is key. Prepare examples of how you've handled customer interactions in the past, especially when resolving issues or providing training. This will demonstrate your ability to maintain strong client relationships.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific repair situations or customer complaints. Think through some common scenarios you might face in the role and prepare your responses. This will highlight your autonomy and decision-making skills.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently, whether it's discussing technical details or explaining concepts to customers. This will help you stand out as someone who can effectively convey information.
